Brian Oakes Email & Phone Number

Liaise with customers as representative of Microsoft on critical technical and political matters and technical issues.Leverage in-depth product knowledge and technical expertise in solving highly complex and escalated technical matters.Acted as team lead and role model as the technical and subject matter expert in providing the supervision, direction and product expertise to assist with the review and implementation of technical solutions and articles.Develop and deliver technical training throughout the company.Applied knowledge and understanding of network trace analysis, source code and other sophisticated debugging tools analyze problems and devise solutions to meet customer needs and expectations.

Farmers Branch, Texas

Head of anything related to Information, Technology, Data Integrity, Day to Day Operations and Direction Setting up and administrating all the fun stuff.

Plano, Texas

Acquired as part of the MediaRoom sale from Microsoft to Ericsson in September 2013.Created deeper relationships with our customers in and used in-depth product knowledge and technical expertise in solving highly complex and escalated technical matters.Acted as team lead and role model as the technical and subject matter expert in providing the supervision, direction and product expertise to assist with the review and implementation of technical solutions and articles as well are mentored all new team members on the product and proper support practices.Develop and deliver technical training throughout the company.Applied knowledge and understanding of network trace analysis, source code and other sophisticated debugging tools analyze problems and devise solutions to meet customer needs and expectations.

Irving, Texas

Transitioned from an Escalation Engineer to a Dedicated Support Engineer role on the MediaRoom team.Created deeper relationships with our customers in and used in-depth product knowledge and technical expertise in solving highly complex and escalated technical matters.Acted as team lead and role model as the technical and subject matter expert in providing the supervision, direction and product expertise to assist with the review and implementation of technical solutions and articles as well are mentored all new team members on the product and proper support practices.Develop and deliver technical training throughout the company.Applied knowledge and understanding of network trace analysis, source code and other sophisticated debugging tools analyze problems and devise solutions to meet customer needs and expectations.

Irving, Tx

Liaise with customers as representative of Microsoft on critical technical and political matters and technical issues.Leverage in-depth product knowledge and technical expertise in solving highly complex and escalated technical matters.Acted as team lead and role model as the technical and subject matter expert in providing the supervision, direction and product expertise to assist with the review and implementation of technical solutions and articles.Develop and deliver technical training throughout the company.Applied knowledge and understanding of network trace analysis, source code and other sophisticated debugging tools analyze problems and devise solutions to meet customer needs and expectations.

Irving, Texas

Technical resource for high profile and strategic customer accounts in providing resolution on a broad range of complex and technical questions and issues.Managed and improved customer relationship strategies, thoroughly documenting case work and responses, constantly applying best practices in driving the quickest and most efficient resolution possible.Recognized for exceptional customer support; consistently received customer satisfaction ratings of 98% or above for each year in this position.

Worked directory with Internal and External customers.

Masters, Theology

Currently on Hold. Life got in the way, hoping to start back soon.

Bs It, Information Technology

Finished my Degree :)