Brian Oakes
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Brian Oakes Email & Phone Number

Escalation Engineer solving complex technical issues with Microsoft expertise at Microsoft
Location: Burleson, Texas, United States 8 work roles 2 schools
1 work email found @microsoft.com 2 phones found area 817 and 469 LinkedIn matched
✓ Verified May 2026 4 data sources Profile completeness 100%

Contact Signals · 1 work email · 2 phones

Work email b****@microsoft.com
Direct phone (817) ***-****
LinkedIn Profile matched
3 free lookups remaining · No credit card
Current company
Role
Escalation Engineer solving complex technical issues with Microsoft expertise
Location
Burleson, Texas, United States
Company size

Who is Brian Oakes? Overview

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Quick answer

Brian Oakes is listed as Escalation Engineer solving complex technical issues with Microsoft expertise at Microsoft, a company with 189892 employees, based in Burleson, Texas, United States. AeroLeads shows a work email signal at microsoft.com, phone signal with area code 817, 469, and a matched LinkedIn profile for Brian Oakes.

Brian Oakes previously worked as Escalation Engineer at Microsoft and Support Escalation Engineer at Microsoft. Brian Oakes holds Masters, Theology from Liberty University.

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{first}{last}@microsoft.com
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Profile bio

About Brian Oakes

With a rich tenure at Microsoft, my role as an Escalation Engineer revolves around bridging technical complexities with customer satisfaction. The team and I are entrenched in resolving escalated issues through profound product knowledge and advanced troubleshooting, such as network trace and source code analysis.My expertise extends to mentoring colleagues and developing technical training, ensuring collective growth and exemplary service delivery. At the core, my mission is to leverage technical solutions that not only address immediate challenges but also elevate the overall customer experience within the dynamic landscape of Microsoft products.

Listed skills include Windows Server, Windows Mobile, Windows 7, Tcp/Ip, and 46 others.

Current workplace

Brian Oakes's current company

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Microsoft
Microsoft
Escalation Engineer solving complex technical issues with Microsoft expertise
redmond, washington, united states
Website
Employees
189892
AeroLeads page
8 roles

Brian Oakes work experience

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Escalation Engineer

Current

Liaise with customers as representative of Microsoft on critical technical and political matters and technical issues.Leverage in-depth product knowledge and technical expertise in solving highly complex and escalated technical matters.Acted as team lead and role model as the technical and subject matter expert in providing the supervision, direction and.

Dec 2021 - Present

Support Escalation Engineer

May 2021 - Dec 2021

Director Of Information Technology Services

Current
Centurion American

Farmers Branch, Texas

Head of anything related to Information, Technology, Data Integrity, Day to Day Operations and Direction Setting up and administrating all the fun stuff.

Jan 2015 - Present

Technical Support Engineer V

Plano, Texas

Acquired as part of the MediaRoom sale from Microsoft to Ericsson in September 2013.Created deeper relationships with our customers in and used in-depth product knowledge and technical expertise in solving highly complex and escalated technical matters.Acted as team lead and role model as the technical and subject matter expert in providing the.

Sep 2013 - Jan 2015

Senior Preimer Field Engineer - Mediaroom

Irving, Texas

Transitioned from an Escalation Engineer to a Dedicated Support Engineer role on the MediaRoom team.Created deeper relationships with our customers in and used in-depth product knowledge and technical expertise in solving highly complex and escalated technical matters.Acted as team lead and role model as the technical and subject matter expert in providing.

Mar 2010 - Sep 2013

Escalation Engineer

Irving, TX

Liaise with customers as representative of Microsoft on critical technical and political matters and technical issues.Leverage in-depth product knowledge and technical expertise in solving highly complex and escalated technical matters.Acted as team lead and role model as the technical and subject matter expert in providing the supervision, direction and.

Jun 2003 - Mar 2010

Support Engineer

Irving, Texas

Technical resource for high profile and strategic customer accounts in providing resolution on a broad range of complex and technical questions and issues.Managed and improved customer relationship strategies, thoroughly documenting case work and responses, constantly applying best practices in driving the quickest and most efficient resolution.

Aug 1998 - Jun 2003

Senior Systems Engineer

Worked directory with Internal and External customers.

Jan 1995 - Aug 1998
Team & coworkers

Colleagues at Microsoft

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2 education records

Brian Oakes education

Masters, Theology

Currently on Hold. Life got in the way, hoping to start back soon.

Bs It, Information Technology

American Sentinel University, Denver

Finished my Degree :)

FAQ

Frequently asked questions about Brian Oakes

Quick answers generated from the profile data available on this page.

What company does Brian Oakes work for?

Brian Oakes works for Microsoft.

What is Brian Oakes's role at Microsoft?

Brian Oakes is listed as Escalation Engineer solving complex technical issues with Microsoft expertise at Microsoft.

What is Brian Oakes's email address?

AeroLeads has found 1 work email signal at @microsoft.com for Brian Oakes at Microsoft.

What is Brian Oakes's phone number?

AeroLeads has found 2 phone signal(s) with area code 817, 469 for Brian Oakes at Microsoft.

Where is Brian Oakes based?

Brian Oakes is based in Burleson, Texas, United States while working with Microsoft.

What companies has Brian Oakes worked for?

Brian Oakes has worked for Microsoft, Centurion American, Ericsson, and Electronic Data Systems.

Who are Brian Oakes's colleagues at Microsoft?

Brian Oakes's colleagues at Microsoft include Vania Rose, Rashmi Macwan, 贺晓明, Matthias Quapil, and Ali Boubou.

How can I contact Brian Oakes?

You can use AeroLeads to view verified contact signals for Brian Oakes at Microsoft, including work email, phone, and LinkedIn data when available.

What schools did Brian Oakes attend?

Brian Oakes holds Masters, Theology from Liberty University.

What skills is Brian Oakes known for?

Brian Oakes is listed with skills including Windows Server, Windows Mobile, Windows 7, Tcp/Ip, Windows, Small Business, Microsoft Exchange, and Technical Support.

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