Briano Ruiz Email & Phone Number

Austin, Texas Area

Apply technical expertise and communication skills to quickly resolve complex customer issues. Assist with integrating our linux based product into OS X, Linux, and Windows environments. Maintain customer communications and follow-up throughout issue resolution process. Provide technical leadership in working with, customers, partners and other departments. Use complex tools and troubleshooting skills to identify, analyze and resolve technical issues for known and undetermined technical product issues. Responsible for maintaining detailed call tracking database, including verification of support entitlement, communication log, and resolution actions. Able to work within defined processes and procedures with a focus on customer satisfaction. Participate in problem re-creation and failure analysis of customer product issues.

Austin, Texas Area

Managed the Cisco Unified Call Manager system with over 1000 phones, and LAN/WAN infrastructure. Provided fully managed, enterprise-class Cisco telephones, managed server environments and internet access to clients nation wide. Operated Cisco-based LAN/WAN infrastructure, delivered voice, data and internet services that were tailored on a per-client basis. Managed all network hardware, server environments, PBX functionality, public telephone network connectivity and internet access. Supported 99% uptime SLAs. Provisioned client services including VoIP, T1, LAN/WAN, and Metro Ethernet for remote sites.

Austin, Texas

Started in mid 2002 to provide reliable technology solutions to local businesses. The primary focus for me starting a technology company was to fill the void I observed for reliable and trustworthy managed technology service providers. Through applying knowledge of multi-platform environments, TCP/IP networking, and technical support combined with excellent business and team management skills, I have been able to successfully fill that void for my clients. Met with management teams and business owners on an individual basis to determine their exact service needs. Based on those needs, architect and deploy custom workstations, servers, 24x7 support plans, and managed services packages.

Administered enterprise level infrastructures, and applications. Tasked with a total IT outsource project. Utilized multiple conduits to deliver software based products, including JBoss, and tomcat, running on CentOS Linux, and FreeBSD servers. Responsible for evaluating and deploying a production monitoring system that offered performance trending. Deployed and monitored all VMware ESXi Servers, jconsole for web application performance tracking, and RAID Health. Wrote custom bash scripts, as well as modified python scripts used for our monitoring solution. For one project I wrote a script to collect server serial numbers, and automatically check Dell’s site for warranty status and output the results into a human readable file. Shared in the day to day tasks of supporting the dev, qa, and production infrastructures which consisted of over 800 servers both native and virtual. Responsible for weekly code pushes to production servers.

Austin, Texas Area

Provided outsourced IT services to the central Austin. Client facing responsibilities included, CentOS and Windows server administration, desktop support, iPhone and BlackBerry support, and Exchange Server with BES management. Designed and implemented a parking garage management system. Provided a dedicated VMware ESX server, running on Windows Server 2003, hosting all of the required credit card processing and access control systems for each garage. Utilized existing company WAN combined with analog modems for gate communications. Remotely linked five garages allowing for expansion to fifteen. Saved the client over $15,000 in upfront costs, while providing redundancy and scaleability that was not previously available. Utilized NetBackup, Backup Exec, and Mozy Pro for client’s servers and workstations. Responsible for ensuring backups were successful and diagnosing any failures.

Provided desktop support to 100+ employees, including the remote workforce. Gained valuable hands-on systems administration training. Performed server and end-user backups, both local and remote, utilizing various mediums including external drives, backup servers, and off site secure storage. Acquired a working knowledge of networking multi-platform environments. Configured and maintained DNS, DHCP, LDAP, and Zimbra E-mail servers. Trained to use bash scripts to create backup archives or system configurations and transfer archives via rsync to the backup server. Utilized cron to schedule and initiate my scripts after hours.

Participated in business decision making processes, developed, planned and implemented, multiple large construction and remodeling projects. Managed company funds, paid contractors, and vendors. Managed inside and outside sales. Developed and maintained a simple company website. Network management, sensitive document back-up, PC system repair and upgrades. Responsible for all aspects of acquiring, installing and administering LAN hardware (Intel-based PCs, Ethernet)