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With a decade of experience in Digital Asset Management (DAM), I help companies streamline their content operations with a single source of truth, enabling them to more efficiently promote their brands to the world.With 22 years of experience as a balloon artist, I've also been entertaining crowds of people at wedding receptions, company picnics, community events, and all other types of celebrations through my company, Big Balloon Tycoon.Regardless of the venue, I'm drawn towards challenges. Whether it's implementing artificial intelligence to help automate DAM processes, folding balloons together to make the latest super hero, or building a sales funnel to land that balloon gig in the first place, I'm all in.
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Customer Success ManagerOrange LogicChicago, Il, Us
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Customer Success ManagerAcquia Jun 2023 - PresentBoston, Massachusetts, United StatesProviding proactive and strategic support for a specific portfolio of customers, while internally promoting new scalable approaches to service delivery. -
Project Customer Success ManagerAcquia Sep 2021 - May 2023When Acquia acquired Widen, I helped migrate Widen's DCS portfolio into the care of Acquia's Account Management and Project Customer Success Management (PCSM) teams. In this role I served as a subject matter expert in DAM for customers and colleagues alike by hosting internal enablement sessions and developing presentation resources. I also designed programs to help boost product adoption and uncover sales opportunities. I continued to assist DAM and DXP customers on a temporary basis to support specific projects as a PCSM.
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Digital Customer Success ManagerWiden, An Acquia Company Apr 2021 - Sep 2021After returning to Widen, I had the opportunity to lead a new customer service model for a portion of our portfolio. I was responsible for managing a higher ratio of customer accounts, 6X larger than my peers, while maintaining renewal rates above 90%. We labeled this segment of business, "digital customer success" (DCS).I handled all strategic inquiries for DAM, while collaborating with support, sales, and revenue operations for technical issues, account expansions, and renewal agreements. I also tracked customer cases, identified themes, and inspired new self help resources to decrease time to resolution, while increasing product adoption at scale. -
Director Of Client ExperiencesTurpen & Lewis Creative Jun 2018 - Oct 2020Atlanta, Georgia, United StatesAs a digital archiving and creative services company servicing ultra-high-net-worth individuals and families, I was tasked with developing a go-to-market strategy to help grow the operation. The steps taken are listed below.Developed sales and marketing collateral to help communicate our services and elicit emotional responses. Forged key partnerships with family offices around the country to help generate pipeline. Implemented Canto DAM and lead internal user training on new procedures. Grew employee head count by 125%, while recruiting and collaborating with freelance photographers and artists to process family memorabilia.
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Experience CoordinatorWiden Enterprises Nov 2016 - May 2018Madison, Wisconsin AreaStudied the sales funnel to improve conversion rates by identifying high impact activities, re-imagine persona-based marketing, and optimize customer journeys.I went on to support sales efforts by administering internal DAM demo sites, implementing LiveChat, and hosting regular webinars to promote DAM products.Finally, I worked cross-functionally with technical and customer-facing teams to create a library of tutorial video content, which helped educate our customer base on current capabilities and promote new feature releases.
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Sales AdvisorWiden Enterprises Jan 2016 - Nov 2016Madison, Wisconsin AreaPursued inbound leads while providing product demonstrations and advising on best practices for digital asset management.
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Student PhotographerUniversity Of Wisconsin Oct 2014 - May 2016Platteville, WiServed on a team of photographers who used Professional Canon Cameras to capture campus events for the publications’s office. -
Summer Analyst InternFitch Ratings Jun 2015 - Aug 201570 W Madison Street, Chicago, IlRan QA testing on a home grown web application designed to curate and deliver resources to subscribers.
Brian Quinn Skills
Brian Quinn Education Details
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Business Administration With A Marketing Emphasis
Frequently Asked Questions about Brian Quinn
What company does Brian Quinn work for?
Brian Quinn works for Orange Logic
What is Brian Quinn's role at the current company?
Brian Quinn's current role is Customer Success Manager.
What is Brian Quinn's email address?
Brian Quinn's email address is br****@****uia.com
What is Brian Quinn's direct phone number?
Brian Quinn's direct phone number is +160844*****
What schools did Brian Quinn attend?
Brian Quinn attended University Of Wisconsin-Platteville.
What are some of Brian Quinn's interests?
Brian Quinn has interest in Design, Technology, Social, Art, Fitness, Music, Travel.
What skills is Brian Quinn known for?
Brian Quinn has skills like Public Speaking, Microsoft Office, Teamwork, Entrepreneurship, People Skills, Photography, Marketing Strategy, Sales, Team Management, Leadership, Time Management, English.
Who are Brian Quinn's colleagues?
Brian Quinn's colleagues are Christine Dolce, Dan Beghin, Adrian Bobadilla, Mayank G., Finlay Sklar, John Paul Mcneal, Zainab Abbasi.
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Brian Quinn
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Brian Quinn
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Brian Quinn
United States2appsflyer.com, gmail.com -
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Long Beach, Ny2optonline.net, amazon.com -
Brian Quinn
Hancock, Nh7brianquinn.net, crowdcentric.net, brianquinn.co, northsidemediagroup.com, skift.com, skift.com, northsidemedia.com3 +191766XXXXX
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