Brian Quinn Email & Phone Number

Chicago, Il, Us

Boston, Massachusetts, United States

Providing proactive and strategic support for a specific portfolio of customers, while internally promoting new scalable approaches to service delivery.

When Acquia acquired Widen, I helped migrate Widen's DCS portfolio into the care of Acquia's Account Management and Project Customer Success Management (PCSM) teams. In this role I served as a subject matter expert in DAM for customers and colleagues alike by hosting internal enablement sessions and developing presentation resources. I also designed programs to help boost product adoption and uncover sales opportunities. I continued to assist DAM and DXP customers on a temporary basis to support specific projects as a PCSM.

After returning to Widen, I had the opportunity to lead a new customer service model for a portion of our portfolio. I was responsible for managing a higher ratio of customer accounts, 6X larger than my peers, while maintaining renewal rates above 90%. We labeled this segment of business, "digital customer success" (DCS).I handled all strategic inquiries for DAM, while collaborating with support, sales, and revenue operations for technical issues, account expansions, and renewal agreements. I also tracked customer cases, identified themes, and inspired new self help resources to decrease time to resolution, while increasing product adoption at scale.

Atlanta, Georgia, United States

As a digital archiving and creative services company servicing ultra-high-net-worth individuals and families, I was tasked with developing a go-to-market strategy to help grow the operation. The steps taken are listed below.Developed sales and marketing collateral to help communicate our services and elicit emotional responses. Forged key partnerships with family offices around the country to help generate pipeline. Implemented Canto DAM and lead internal user training on new procedures. Grew employee head count by 125%, while recruiting and collaborating with freelance photographers and artists to process family memorabilia.

Madison, Wisconsin Area

Studied the sales funnel to improve conversion rates by identifying high impact activities, re-imagine persona-based marketing, and optimize customer journeys.I went on to support sales efforts by administering internal DAM demo sites, implementing LiveChat, and hosting regular webinars to promote DAM products.Finally, I worked cross-functionally with technical and customer-facing teams to create a library of tutorial video content, which helped educate our customer base on current capabilities and promote new feature releases.

Madison, Wisconsin Area

Pursued inbound leads while providing product demonstrations and advising on best practices for digital asset management.

Platteville, Wi

Served on a team of photographers who used Professional Canon Cameras to capture campus events for the publications’s office.

70 W Madison Street, Chicago, Il

Ran QA testing on a home grown web application designed to curate and deliver resources to subscribers.