• Successfully deployed Customer Facing Duke Energy ChatBot aimed at reducing call volumes in the call center by allowing customers to self-serve via DE.com website • Enhanced Mobile App ChatBot to better address the needs of customers through Natural Language Processing (NLP) and Artificial Intelligence (AI) • Created Digital Assistant Platform to assist business users with managing their own content in various ChatBots the team has developed throughout Duke Energy

• Managed a team of 3 Product Analysts in support of multiple digital products geared towards assisting our Business and Municipal customers• Created a Stakeholder Engagement newsletter to inform business units of progress being made on digital enhancements impacting their respective areas• Collaborated with DCS Leadership and other Duke Energy executives to support feasibility analysis and business case development

• Ensured that all Knowledge Management migration activities were conducted efficiently, cost-effectively, and in accordance with Duke Energy’s policies and standards• Managed relationships with external vendors and internal business partners• Managed a team of 12 trainer/developers to update Knowledge Management documentation and create new content to depict any additional processes developed in the new SAP platform

• Support of projects in the Distribution business including Enterprise Claims Process Improvement, Fleet Card Replacement, Cardinal Vegetation Rules, and the 1DF Change Capacity Roadmap projects• Moved to support Grid Solutions team in 2017 to focus on new projects/initiatives including Power Quality Analysis tool (replacement for Feeder Management System), Secure Access and Device Management, Storm Resource Optimization, and other Enterprise Application projects

• Managed/Coached a team of 5 consultants while also supporting “Land and Expand” strategy with their respective clients• Deployed work management software to over 1,600 Duke Energy linemen and delivered training on new system• Developed new 5 year Global e-commerce strategic plan, made recommendations on tactical approach to e-commerce implementation, and presented findings to leadership team for Roche Pharmaceuticals • Developed monthly PMO Benefits Report using Excel to portray visual representations of progress with an automated dashboard to alleviate human error and simplify monthly update process• Received the Industry Excellence Award in 2014 from Southeastern Electric Exchange (SEE) for developing Best Practices in a Benefits Reporting process as it applies to the utilities industry• Implemented Business Process changes and improvement initiatives that lowered quality and rework issues from 13% to 1% in 2012 in new AMI meter installations – a 92% deployment process performance improvement

Global HR Finance team supporting performance metrics and analytics- Forecast/Plan/Month-end close activities for $100MM annual budget for Global HR Admin team- Monthly metrics dashboard reporting for Global Staffing and Global Learning teams- Finance partner for Global Instructor Utilization project providing capacity planning consulting for instructor population- Responsible for Cost-Per-Hire metric and driving appropriate business decisions through the Global Staffing team- Finance partner for Global Search Expense project. Working to help identify and control expenses related to placement of hires by external vendors- Finance lead on FTE Conversion project, resulting in savings of more than $6MM to the bank by Q3 2011Enterprise Performance Measurement & Information team managing Activity Based Costing (ABC) models – analyzing drivers and impacts of bank-wide non-interest expenses- Maintain Include/Exclude account filter for financial input into ABC models from the G/L- Responsible for mapping >$2B of IT-related costs through ABC models in order to provide profitability reporting from multiple perspectives (e.g. product, segment, delivery channel, customer account, E2E process, etc.)- Manage a team of six consultants to complete update of 36 ABC models supporting Technology- Develop and conduct training exercises for associates to learn and understand the specific ABC methodology used at Bank of America, and train modelers on use of the internal ABC Model application - Develop and present ad hoc analysis based on insights gained from ABC models and provide information to LOB finance managers- Liaison and ABC subject matter expert providing consulting for enterprise initiatives research, analysis, and business case development leading to corporate strategy recommendations for senior management

Taught honors level Scientific and Technical Visualization I & II, Drafting I, Architecture II, and Engineering II.- Developed new honors level program that engaged students in the explanation of complex scientific and mathematical concepts by developing visual models and representations using design and analysis software.- Students consistently scored at or above District, State, and National standards on quarterly and semester exams.- Constructed an AutoCAD program which offers college credit while still in high school.

Worked with a team to provide market research consulting services to four clients: The Charlotte Chamber of Commerce, Business Innovation & Growth Council, Family Business Center, and Small Business Development Center. - Interact with companies within the Charlotte MSA having annual revenues between $1MM and $100MM and develop a current position assessment.- Assist our clients in development of an Engagement Strategy – develop clear stratifications of the market segment, identify key decision makers in these firms, and determine the best delivery channel to reach the target market.

Responsible for the safe and efficient operation of the county's 180 acre airport facility.- Duties included the daily opening and closing of the fixed base of operation (FBO).- Monitoring airport advisory radio station, detailed radio communication with pilots.- Maintaining airport fuel records and accounting for all receipts and disbursements.- Prepared monthly, quarterly, and annual reports as required.