Brian Benton Email & Phone Number

Charlotte, North Carolina, United States

• Successfully deployed Customer Facing Duke Energy ChatBot aimed at reducing call volumes in the call center by allowing customers to self-serve via DE.com website
• Enhanced Mobile App ChatBot to better address the needs of customers through Natural Language Processing (NLP) and Artificial Intelligence (AI)
• Created Digital Assistant Platform to assist business users with managing their own content in various ChatBots the team has developed throughout Duke Energy

• Managed a team of 3 Product Analysts in support of multiple digital products geared towards assisting our Business and Municipal customers
• Created a Stakeholder Engagement newsletter to inform business units of progress being made on digital enhancements impacting their respective areas
• Collaborated with DCS Leadership and other Duke Energy executives to support feasibility analysis and business case development

• Ensured that all Knowledge Management migration activities were conducted efficiently, cost-effectively, and in accordance with Duke Energy’s policies and standards
• Managed relationships with external vendors and internal business partners
• Managed a team of 12 trainer/developers to update Knowledge Management documentation and create new content to depict any additional processes developed in the new SAP platform

Charlotte, North Carolina Area

• Support of projects in the Distribution business including Enterprise Claims Process Improvement, Fleet Card Replacement, Cardinal Vegetation Rules, and the 1DF Change Capacity Roadmap projects
• Moved to support Grid Solutions team in 2017 to focus on new projects/initiatives including Power Quality Analysis tool (replacement for Feeder Management System), Secure Access and Device Management, Storm Resource.

Charlotte, North Carolina Area

• Managed/Coached a team of 5 consultants while also supporting “Land and Expand” strategy with their respective clients
• Deployed work management software to over 1,600 Duke Energy linemen and delivered training on new system
• Developed new 5 year Global e-commerce strategic plan, made recommendations on tactical approach to e-commerce implementation, and presented findings to leadership team for Roche Pharmaceuticals
• Developed monthly PMO Benefits Report using Excel to portray visual representations of progress with an automated dashboard to alleviate human error and simplify monthly update process
• Received the Industry Excellence Award in 2014 from Southeastern Electric Exchange (SEE) for developing Best Practices in a Benefits Reporting process as it applies to the utilities industry
• Implemented Business Process changes and improvement initiatives that lowered quality and rework issues from 13% to 1% in 2012 in new AMI meter installations – a 92% deployment process performance improvement

Charlotte, North Carolina Area

Global HR Finance team supporting performance metrics and analytics- Forecast/Plan/Month-end close activities for $100MM annual budget for Global HR Admin team- Monthly metrics dashboard reporting for Global Staffing and Global Learning teams- Finance partner for Global Instructor Utilization project providing capacity planning consulting for instructor.

Charlotte, NC And Boone, NC

Taught honors level Scientific and Technical Visualization I & II, Drafting I, Architecture II, and Engineering II.- Developed new honors level program that engaged students in the explanation of complex scientific and mathematical concepts by developing visual models and representations using design and analysis software.- Students consistently scored at.

Charlotte, North Carolina Area

Worked with a team to provide market research consulting services to four clients: The Charlotte Chamber of Commerce, Business Innovation & Growth Council, Family Business Center, and Small Business Development Center. - Interact with companies within the Charlotte MSA having annual revenues between $1MM and $100MM and develop a current position.

Kenansville, North Carolina

Responsible for the safe and efficient operation of the county's 180 acre airport facility.- Duties included the daily opening and closing of the fixed base of operation (FBO).- Monitoring airport advisory radio station, detailed radio communication with pilots.- Maintaining airport fuel records and accounting for all receipts and disbursements.- Prepared.

Mba, Finance

Activities and Societies: Finance Club

Bs, Trade & Industrial Management/Technology Education

Activities and Societies: President/Captain Ice Hockey Team