Brian Rosa Email & Phone Number

New York, NY, US

New York, New York, United States

Greater New York City Area

• Served as the liaison between creditors and clients to negotiate and settle outstanding balances on past due credit card and loan payments
• Handled both inbound and outbound calls in order to assist clients and creditors with any questions or inquiries within our SOP’s (Standard Operating Procedure)
• Accurately documented all interactions after each phone call into our CRM
• De-escalated scenarios and presented resolutions while overcoming obstacles to improve settlement rates
• Skipped trace accounts that have been determined to not have viable documentation or contact information
• Provided problem solving resolutions to clients and recommend actions based on conversation and account assessment

United States

• Overseeing sneaker stock levels, establishing timely supply of popular models, and managing storage solutions.
• Coordinating the processing and shipping of customer orders, handling returns and exchanges, and maintaining quality control.
• Staying updated on sneaker trends, analyzing markets, competitor activities, and identifying profitable opportunities for new releases or limited editions.
• Addressing customer inquiries, resolving issues, and managing feedback to maintain a positive brand reputation and customer satisfaction.
• Managing and motivating staff, delegating tasks, and ensuring smooth communication among team members to achieve business goals efficiently.

Long Island

• Build and maintain strong relationships with existing clients, ensuring high levels of satisfaction and engagement.
• Conduct in-depth consultations to understand clients' financial needs and goals, providing strategic recommendations and solutions.
• Identify opportunities for upselling and cross-selling additional services to enhance client value and drive revenue growth.
• Work closely with internal teams, including underwriting and operations, to facilitate seamless service delivery and address client inquiries.
• Address and resolve client issues promptly and professionally, ensuring a positive experience.

Master Of Business Administration - Mba, Business Administration And Management, General, Graduated

Activities and Societies: Varsity Baseball Team

Bachelor'S Degree, Accounting And Business/Management, Graduated

Activities and Societies: Orientation leader, Varsity baseball team

Diploma, Business/ Accounting, 9-12

Activities and Societies: Xaverian Varsity Baseball TeamRHP/OF for Xaverian High School Baseball Team