-- Assumed a technical leadership role in hardware refreshes of live production database tier systems: executed over 100 successful server refreshes, coordinated virtual teams across six separate disciplines, onboarded new engineers, resolved environment issues in real time, and was formally recognized by management.-- Wrote custom Python tooling to collect configurable system statistics from production database servers, coordinated Puppet role refactoring and assignment supporting Salesforce’s rollout in the database tier, and collaborated with vendors to ensure CPU equivalency in internal hardware performance qualifications.-- Contributed heavily to two rounds of coordinated full-fleet production Oracle Linux OS patching, OEL 6.7 and Spectre/Meltdown v1/v3, utilizing and improving upon in-house Bash tooling for orchestration along the way.-- Served as Scrum Master of a project team: ran daily standups, created and published a team intake process for new work, conducted Sprint Planning and Retrospective sessions, and reported upon resource allocation.

-- Refreshed Gap's San Francisco datacenter: reduced the legacy IBM footprint by 63% via P-to-V consolidation, architected and deployed full cabinets of new Dell and Cisco hardware for OpenStack and VMware consumption, and initiated and managed vendor relationships for cable installation and deprecated asset removal.-- Shepherded virtualized infrastructure visibility by reporting cluster resource usage to leadership, aiding in capacity planning, and training contractors and interns to carry out lower-level VM management tasks.-- Supported Gap’s Big Data project infrastructure needs on several fronts: regularly conducted cluster maintenance inside strict timetables, worked with software engineers to troubleshoot Hadoop performance and configuration issues, and developed Hadoop cluster management skills through Hortonworks training.

- Wrote Bash and Python scripts to deliver instant automated notification messages via e-mail and IRC for new code releases, to stop and subsequently uninstall an application from one or many servers, and to retrieve daily financial data from a partner using an SSH key for non-interactive login. All scripts include documentation and error-checking, and are currently used in production.- Provisioned new and re-provisioned existing server hardware using Kickstart and lights-out management consoles, configuring Cisco switchports, and adding DNS entries and reverse lookups to a BIND server.- Assisted in resolution of site issues, participated in identifying root cause during postmortems, and actively collaborated with senior operations engineers to build further understanding of internal application architecture, capacity constraints, and network topology.- Performed physical-layer troubleshooting to identify, re-cable, and provide updated network connectivity to 15 machines in the data center during a hardware migration to improve failover in the event of connectivity loss on a primary link.- Led bi-weekly standup meetings with senior operations engineers, provided input on ongoing internal security measures, researched and presented discussions on Agile development to operations staff, attended Linux Users Group meetings and the Velocity DevOps Conference, and generally maintained a relentless level of enthusiasm toward increasing knowledge of operations and technology culture itself.

- Monitored over 1,300 servers in a 24x7 high-availability production environment, helping contribute to >99.9% site uptime for a global product search website comprised of Ubuntu, CentOS, Solaris, and Windows servers and Oracle databases.- Performed troubleshooting both independently and collaboratively with senior server engineers to quickly resolve site issues.- Performed application code releases, documented troubleshooting steps internally, and provided support to global organization members.- Assisted senior engineers in documenting issue escalation guidelines, and pursued additional project responsibilities including performing a datacenter audit to prepare for decommissioning, and learning how to automate selected daily NOC tasks.

- Built dynamic database-driven websites, static microsites, and e-mail marketing templates in collaboration with graphic designers and project managers for a variety of agency clients including HP, Motorola, Microsoft, and more.- Interacted directly with clients to collect project requirements, set expectations, and provide ongoing technical assistance.- Provided technical assistance to users for four different custom applications and assisted developers in resolving several major application issues. Composed professional response templates to client inquiries for use by lower-level support personnel.

Worked on-site and remotely with a product wholesaler to develop a cohesive web presence and to migrate former external inventory management system to Sage MAS 200’s internal e-Business Manager module for immediate synchronization.

Composed professional HTML/CSS-based product advertisements with custom copy and took on-site product photographs.