Brian Shelton Email & Phone Number

Rensselaer, Ny, United States

Rensselaer, New York

- Ensure that End User Support teams are capable of using back office management monitoring tools in support of their position. - Work with Release Analysts to effectively track and account for deployed assets and licenses; document procedures and practices. - Deploy system patches, images, and application updates to End User facing technologies; deploy back-end management toolsets. - Work with back-end infrastructure teams in the development and testing of solutions in support of the successful deployment of projects. - Develop and maintain scripts and automated processes to improve efficiencies within End User environment. - Provides Level 3 support of front-end systems in a 24x7x365 environment with occasional on-call responsibilities. - Provide technology assistance and knowledge transfer to End User Support team in support of management and deployed technologies. - Participate in incident management and root cause analysis processes - Create and manage Group Policy Objects through Group Policy Manager - Manage DHCP server (assign scope options, assign DHCP reservations, create DHCP scopes) - Mange DNS zones - Implement SCCM 2012 R2 for Software management, Server and Workstation patching, Operating System Deployment. - Create software packages, driver packages for multiple models and OS versions, OSD and upgrade Task Sequences, and monthly Software Update Groups with monthly patches included within SCCM 2012 R2. - Create, maintain and deploy software packages via PDQ Deploy. - Manage Active Directory for Users, Workstations, Servers and Security Groups - Install and configure Microsoft Bitlocker Administration and Monitoring (MBAM) - Configure MBAM client deployment and Group Policy settings. - Conduct Site wide Windows 10 upgrade and Migration

Albany, New York Area

- May work with client’s support personnel, as appropriate, to resolve issues- Assist in tracking help desk calls pertaining to application, networking, and systems problems and issues- Assigns/escalates issues and works directly with technical staff- Works with/escalates problems to corporate support, as needed. - Coordinates efforts with MAXIMUS Corporate Office Help Desk- Architect enterprise level technology solutions for business needs- Lead/Facilitate troubleshooting sessions for internal/external customers- Updates help desk tickets and documentation of problem resolutions and processes for shared team knowledge- Completes tasks/assignments/tickets in a timely manner- Install, maintain and troubleshoot all McAfee components.- Provides assistance to staff in a resourceful polite manner while exhibiting an excellent customer service attitude- Provide Guidance to Help Desk Team- Build MDT Deployment Environment to support 4000+ machines- Desktop & Laptop imaging and encryption Using MDT 2013 and McAfee Encryption- Deployed software and Microsoft patches via Big Fix Software solution.

Watervliet Arsenal, New York

Install, configure, service, repair, and maintain information technology systems in both a stand-alone and client-server environment, including MS server, Defense Message Systems, and other authorized information technology systems. • Install, configure, service, repair, and maintain hardware and software for network services, storage networking devices, and servers. • Integrate multiple information systems in a networked environment, evaluate and resolve customer information system problems, effect required hardware upgrades and repair to maintain mission capability. • Install and configure wireless hubs, routers, switches, and various transmission media, server hardware and software, and ensure the proper installation and configuration of workstation hardware and software for efficient operation on the network. • Install, optimize and troubleshoot Local Area and Base Area Networks. Familiar with Internet Protocol version 6 (IPv6), Enhanced Interior Gateway Routing Protocol (EIGRP), Border Gateway Protocol (BGP), Virtual Local Area Network (VLAN), Virtual Private Network (VPN), and Network Address Translation (NAT). • Create, modify, resolve and close tickets with Remedy Ticket System. • Provide Desktop Support issues involving hardware, OS, Microsoft Office, Antivirus and Encryption Software.

Camp Lejeune, North Carolina

• Install, configure, service, repair, and maintain information technology systems in both a stand-alone and client-server environment, including MS server, Defense Message Systems, and other authorized information technology systems. • Install, configure, service, repair, and maintain hardware and software for network services, storage networking devices, and servers. • Integrate multiple information systems in a networked environment, evaluate and resolve customer information system problems, effect required hardware upgrades and repair to maintain mission capability. • Install and configure wireless hubs, routers, switches, and various transmission media, server hardware and software, and ensure the proper installation and configuration of workstation hardware and software for efficient operation on the network. • Install, optimize and troubleshoot Local Area and Base Area Networks. Familiar with Internet Protocol version 6 (IPv6), Enhanced Interior Gateway Routing Protocol (EIGRP), Border Gateway Protocol (BGP), Virtual Local Area Network (VLAN), Virtual Private Network (VPN), and Network Address Translation (NAT). • Create, modify, resolve and close tickets with Remedy Ticket System. • Provide Desktop Support issues involving hardware, OS, Microsoft Office, Antivirus and Encryption Software.

• Instruct initial and sustainment training, to include weapons characteristics, marksmanship fundamentals, optics, sight manipulation. • Provide firing line coaching, to all Marines on Known Distance Rifle Ranges, Pistol Ranges, Combat Ranges and Unknown Distance Ranges. • Ensure the safety of all Marines ranging from 1 – 300 Marines at one time.

• Conduct all actions associated with the receipt, handling, issue, safeguarding, accounting, and disposition of Controlled Cryptographic Item materials assigned to an Electronic Key Management Systems account • Advise Commanding Officer on all account management matters. • Inspect all units, requiring encryption key and equipment, to ensure they were handling and maintaining all items in accordance with rules and regulations. • Transmit electronic key from the Local Management Device/Key Processor (LMD/KP) to devices for transmission encryption to meet end user requirements. • Conduct required inventories and destruction of Controlled Cryptographic Item materials in accordance with the established rules and procedures. • Ensure proper physical security measures are maintained when Controlled Cryptographic Item materials are transported within the command.• Integrates, installs, and tests complex telecommunications in accordance with applicable standards.• Collaborate with support personnel in investigating and resolving complex customer telecommunications network matters of significance• Provide leadership and work guidance to less experienced personnel• Provide technical support for a wide variety of telecommunication systems

• Install and troubleshooting various Telecommunications Systems as Redcomm Switchboards, patch panels, computer workstations (HP, Panasonic, and Dell), Switches (Cisco Catalyst), 802.11 a/b/g/n wireless routers and Servers (Dell Poweredge R410, R510, R610, R710, R910). • Develop communications diagrams, integration plans for different communications systems, developed network topography and ip schemes. • Build PC Desktop workstations• Identify and repair errors within PC workstations• Proficient with all Microsoft Office programs• Coordinate with Information Systems Management Office on issues relating to computer assets and connectivity.• Maintain positive inventory control on all telecommunications equipment valued at over $4 million.• Install peripherals such as; printers, scanners, and HDD’s