Senior Manager Business Operations
Current- Develops and maintains of integrated internal systems encompassing sales, customer success, marketing, and billing.- Pioneered the creation and execution of go-to-market streamlined processes, enhancing operational efficiency for both sales and customer success teams.- Spearheaded the simplification of our internal system ecosystem, strategically consolidating from five integrated systems to two. This initiative significantly enhanced operational efficiency and cohesion.- Successfully streamlined the entire quote-to-cash journey by introducing an integrated quoting system. This not only simplified the process but also enhanced efficiency across various sales channels.- Orchestrated seamless CRM transition, ensured a user-centric approach throughout the migration and development phases. By focusing on user experience and usability, the CRM transition seamlessly integrated into daily operations, minimizing disruptions and maximizing user adoption.