Brian Wilkins Email and Phone Number
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With extensive experience spanning various roles in the Information Technology sector, I bring a robust skill set and a proven track record of driving impactful outcomes.My career journey has been marked by a relentless pursuit of excellence in IT operations management, infrastructure optimization, and cybersecurity implementation. I excel in orchestrating seamless IT strategies, policies, and procedures aligned with organizational objectives. My expertise extends to leading the evaluation, selection, and implementation of cutting-edge IT solutions, fostering innovation and enhancing operational performance.Through proactive monitoring and analysis, I mitigate risks, safeguard data integrity, and fortify cybersecurity defenses, instilling confidence in stakeholders and fostering a culture of trust and reliability.Central to my professional ethos is a commitment to continuous improvement and knowledge advancement. I thrive on staying abreast of industry trends, emerging technologies, and best practices in IT management and cybersecurity, harnessing this knowledge to drive strategic initiatives and deliver tangible results. Leveraging my experience in vendor management and strategic partnerships, I excel in cultivating collaborative relationships, optimizing resource utilization, and maximizing ROI on IT investments. By fostering a culture of teamwork and collaboration, I empower my colleagues to excel and achieve their full potential, driving collective success and organizational growth. Through effective communication and stakeholder engagement, I bridge the gap between technical complexity and business objectives, translating IT initiatives into tangible value propositions that resonate with key stakeholders.Whether it's optimizing IT infrastructure, enhancing cybersecurity posture, or championing digital innovation, I approach every endeavor with a results-oriented mindset and a commitment to excellence. Looking ahead, I am excited to continue leveraging my expertise and passion for technology to drive meaningful impact contribute to the success of forward-thinking organizations. With a proven track record of delivering transformative IT solutions and driving operational excellence, I am poised to make a significant impact in any role I undertake.
Our Daily Bread Ministries
View- Website:
- ourdailybread.org
- Employees:
- 621
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Information Technology Services ManagerOur Daily Bread MinistriesGrand Rapids, Mi, Us -
It DirectorPark Community Church Aug 2021 - Apr 2024- Develops and Implements IT strategies, policies, and procedures across all Park Community Church locations in alignment with organizational goals and objectives. - Manages and oversees all IT functions, including infrastructure, hardware, software, applications, and data management.- Provides Technical support to all Park staff, troubleshoots issues, and ensures the timely resolution of IT-related issues.- Manages IT department budget and ensures that budget is used efficiently and effectively. - Train Park staff to maintain high technical competence and ensure team success.- Researches industry trends, emerging technologies, and IT management and software best practices.- Ensures the security and integrity of the organization's data and IT infrastructure by developing and implementing cyber security policies and procedures.- Lead's the evaluation, selection, implementation, and maintenance of new and existing IT systems and solutions for Park Community Church. -
Noc EngineerStratosphere Networks, Llc Sep 2019 - Aug 2021Evanston, Illinois- Tier 1 / 2 Helpdesk support - Office 365 admin support - Works directly with all tech vendors on behalf of client’s.- Configures and sets up new machines for clients as well as updates and encrypts devices. - Supports 100+ users - Keeps network systems communication and information flowing smoothly.- Performs daily spam email analysis for all clients with Security Team .- Ability to work well with others to efficiently close incidents in a timely manner to meet all SLA's. -
Sr.Desktop AnalystGuggenheim Partners Feb 2019 - Jul 2019Chicago, Illinois- Tier 2 Support - RSA Tokens Management - Supports and troubleshoots Blackberry Devices, iPhones and tablet devices - Active Directory Password Resets- Manages Virtual Desktop Environments and VPN environment for selected users- Troubleshoots Windows desktops / Laptops / Macbooks / Thin Clients / Iphones / Blackberry's - Imaged and rebuilds new and existing machines due to policy and needs of the user - Supports SOHO users working for Guggenheim - Maintains Technology Equipment (Printers, Fax, Projectors, Smart Boards, ETC) - Patches new/existing connections in IDF closet depending on the day to day needs. - Installs updates from Altiris Console and pushes those updates to clients on the network. -
Lead It Systems SpecialistCinter Unison Networks 2016 - 2019Chicago, Illinois- Provided Tier 1 & 2 IT support To Mizuho America’s branch locations. - Supported Mizuho America’s Chicago/Atlanta/Dallas/Washington and international branches.- Troubleshooted All Tech (Computers, Phones, etc)- Worked directly with clients and bankers to insure all tech needs are were met.- Performed Install/Disposals and upgrades of all computer and technology devices. - Performed Daily Backups of Chicago office Data.- Maintained Servers, Routers, Switches and UPS's systems. - Implemented new ways to better technical performance for Chicago/Atlanta/Dallas/Washington branches. -
Lead System AdministratorCivitas Schools International Charter Oct 2014 - Sep 2016Northtown Academy Charter School- Responsible for effective provisioning, installation/configuration, operation, and maintenance of systems hardware and software and related infrastructure.- Strong Analytical skills able to work with technicians from various engineering disciplines to troubleshoot complex system level issues.-Troubleshoots problems reported by user.- Analyze and Isolates the issue.
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Lead Field Support TechnicianIri, Inc. 2012 - 2014Chicago Il- Accepts and logs user calls (in S.O.R.T Support Order & Request Tracking) and provides resolutions to users by telephone, email, or remote tools in accordance with service standards. - Escalates calls( as necessary) to Level II and Level III IT staff, or authorized contractors to resolve problems and/or execute user request according to published escalation procedures.- Notifies the initiator of user inquiries and request of status (general updates, action plans, next steps, and closure).- Install approved application on the Remote device for clients.- Adapts to other duties depending on ticket and on call volume.- Corrects/Repairs Data Base issues using MS Access on client devices.- Maintains Client list on servers for Dial up clients. -
Sharepoint AdministratorAccretive Health / Brook Source Staffing Mar 2012 - May 2012Chicago- Created/Maintained Share Point sites for internal and external groups for Accretive Health.- Worked with internal/external Sub groups directly on Structure and creations of Share Point sites.- Managed and organized 80+ sites . -
A V TechA V T Event Technologies Jun 2011 - Dec 2011Evanston, Il• Setup/ Disassemble A/V equipment for entire hotel• Communicate with customers on events that require A/V equipment• Support and maintain A/V equipment• Control and monitor A/V equipment
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Aris Development AssociatePepsico / Brook Source Staffing Jun 2010 - Jul 2010Greater Chicago Area• Assembled and prepared Business flow charts for presentation to clients using Aris software • Maintained business flow charts and resolved daily issues that arose within Aris software client• Commended for reducing 20% of project work which helped team finish project a month ahead of schedule -
Data Analyst Tier IBankers Life And Casualty / Brook Source Staffing Dec 2009 - May 2010Greater Chicago Area• Provided remote support for all locations nationally and internationally• Supported smart phones including Blackberry, Trio and Palm for clients worldwide• Created, updated, reset and unlocked clients accounts using Active Directory and AWD• Diagnosed incoming problem tickets and organized tickets according to priority -
Sales AssociateRadioshack Apr 2009 - Dec 2009Greater Chicago Area• Was ranked number seven out of 400 in the sales division within two months of employment.• Assisted customers with technical issues; troubleshoot computer components, audio equipment, various laptops and mobile phones.• Received high customer satisfaction ratings on a daily basis. -
Senior TechnicianDevry University Nov 2006 - Oct 2009Greater Chicago Area• Provided desktop support for 300+ clients campus-wide; diagnosed and repaired / resolved hardware and software issues, installed/maintained software and hardware in labs and offices• Created, reset, and unlocked client accounts using Active Directory• Trained new hires in using Remedy ticket system and repairing computers and other devices• Imaged PCs using Ghost software and support HP personal & network printers• Troubleshot software and hardware issues physically as well as remotely to off-campus users• Assisted in maintaining software licenses, software back up, and performed virus scans on PCs and laptops on a weekly basis• Setup, configured and maintained desktop and wireless networks & network communications• Commended for customer service, analytical and problem resolution skills, high energy, and productivity in closing tickets -
Helpdesk TechnicianDevry University Aug 2006 - Nov 2006Greater Chicago Area• Received high volume calls on a daily basis and diagnosed/resolved issues remotely• Created and monitored more than 50 trouble tickets daily via Remedy ticketing system.
Brian Wilkins Skills
Brian Wilkins Education Details
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Bible/Biblical Studies -
Computers,Engineering -
Electronic Engineering Technology
Frequently Asked Questions about Brian Wilkins
What company does Brian Wilkins work for?
Brian Wilkins works for Our Daily Bread Ministries
What is Brian Wilkins's role at the current company?
Brian Wilkins's current role is Information Technology Services Manager.
What is Brian Wilkins's email address?
Brian Wilkins's email address is br****@****hoo.com
What is Brian Wilkins's direct phone number?
Brian Wilkins's direct phone number is +121228*****
What schools did Brian Wilkins attend?
Brian Wilkins attended Moody Bible Institute, Devry University, Devry University.
What are some of Brian Wilkins's interests?
Brian Wilkins has interest in Children, Education, Environment, Science And Technology, Disaster And Humanitarian Relief, Human Rights, Health.
What skills is Brian Wilkins known for?
Brian Wilkins has skills like Active Directory, Technical Support, Hardware, Windows 7, Windows Xp, Computer Hardware, Laptops, Networking, Vpn, Software Installation, Troubleshooting, Customer Service.
Who are Brian Wilkins's colleagues?
Brian Wilkins's colleagues are Terry Bidgood, Melinda Peters, Finley Kelly, Tim Gustafson, Steve Gray, Juventino Lopez, Neil Cameron.
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