Bridget Heffernan Email & Phone Number

Waterford, IE

- Lead and mentor the IT team for a high-performing contact center.- Set clear objectives aligned with overall business goals, adjusting as needed.- Foster a collaborative culture, encourage continuous learning among IT staff.- Conduct evaluations, identify training needs for team enhancement.- Manage IT infrastructure for smooth system functioning..

Waterford, County Waterford, Ireland

Work with Clients to;o Be an advocate for the systems & technology o Identify, define and document use caseso Drive adoption of best practice by the clientso Work with Clients to define and document business logico Build out appropriate Bot & automation solutionso Identify used system integration optionso Drive adoption and onboardingo Report on quality.

County Waterford, Ireland

County Waterford, Ireland

• Resolve and Respond to IT Tickets and Access Requests while maintaining SLA's and KPI's.
• Maintain Asset Register on Spiceworks.
• On site telecom support of Avaya Platform.
• Remote desktop and laptop support to American clients for Citrix.
• Editing and maintaining Active Directory.
• Troubleshooting and repairing systems, including; servers, PC's, phones and printers.

County Waterford, Ireland

• HTML5.
• CSS.
• Javascript.
• Bootstrap.
• JQuery.
• MySQL.

County Waterford, Ireland

• Within this role, I provided technical support for a client of the company, who were a large mobile telecommunication and internet provider with almost 2 million customers. I worked for the business customer.
• Process and deal with information pertaining to Full Mobile Number Portability.
• Process Sim Card Swaps for Lost/Damaged sim cards.
• Diagnose and resolve technical hardware and software issues including, but not limited to, the following;
• … Show more Within this role, I provided technical support for a client of the company, who were a large mobile telecommunication and internet provider with almost 2 million customers. I worked for the business.
• Internet connectivity.