Serve as first and last point of contact for hotel guests, providing prompt and courteous customer service by anticipating guest needs, becoming knowledgeable in hotel policies/services and local area attractions, and resolving customer issues with expediency, patience, and diplomacy. ● Demonstrated proficient in Hilton computer and reservation system, hotel phone system, and front-desk reception within a high-volume environment. Calm upset/angry customers, researched and rapidly solved problems●Sales/Leads of meeting Room● Welcome focusing on creating meaningful and memorable stays for all guests

Perform all check-in and check-out tasksManage online and phone reservationsInform customers about payment methods and verify their credit card dataRegister guests collecting necessary information (like contact details and exact dates of their stay)Welcome guests upon their arrival and assign roomsProvide information about our hotel, available rooms, rates and amenitiesRespond to clients’ complaints in a timely and professional mannerLiaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needsConfirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guestsUpsell additional facilities and services, when appropriateMaintain updated records of bookings and payments