Bridget Alford, M.Ed Email & Phone Number

Deliver a seamless and personalized onboarding experience to new clients, setting the foundation for a successful strategic account partnership. Conduct in-depth implementation training tailored to each client's unique needs, ensuring they are fully equipped with the knowledge and skills required to maximize the value of our solutions.Foster strong, long-lasting customer relationships through regular account reviews. Provide ongoing support, identify opportunities for account expansion,… Show more Deliver a seamless and personalized onboarding experience to new clients, setting the foundation for a successful strategic account partnership. Conduct in-depth implementation training tailored to each client's unique needs, ensuring they are fully equipped with the knowledge and skills required to maximize the value of our solutions.Foster strong, long-lasting customer relationships through regular account reviews. Provide ongoing support, identify opportunities for account expansion, and recommend strategies to drive growth. Proactively monitor client usage metrics enabling data-driven decisions to optimize implementation success and achieve higher retention rates.Establish a collaborative partnership with clients, serving as a trusted advisor throughout their journey. Leverage expertise to understand their evolving business needs, offer consultative guidance, and recommend tailored solutions to drive continuous value realization. Maintain open lines of communication, promptly addressing concerns and ensuring a consistently positive experience. Show less

Managed all support requests related to our K-12 catalog of digital curriculum products. Collaborated with cross-functional teams to translate client feedback and support requests into actionable product improvements, enhancements, and new course offerings. Analyzed recurring support issues and identified opportunities for curriculum optimization, leading to improved user experiences and increased client satisfaction. Strategic role in bridging the gap between client's needs and our product… Show more Managed all support requests related to our K-12 catalog of digital curriculum products. Collaborated with cross-functional teams to translate client feedback and support requests into actionable product improvements, enhancements, and new course offerings. Analyzed recurring support issues and identified opportunities for curriculum optimization, leading to improved user experiences and increased client satisfaction. Strategic role in bridging the gap between client's needs and our product offerings, facilitating continuous improvement and delivering exceptional digital curriculum experiences for K-12 educators and students. Show less

Remote

Managed a team providing comprehensive support services to clients across Higher Education, K-12, Government, and Corporate sectors. Oversaw help-desk operations, ensuring prompt troubleshooting and resolution of client issues. Coordinated scheduling of client meetings and maintained accurate reporting on support activity and trends.Collaborated closely with Tier 1 and Tier 2 Support Teams, facilitating seamless cooperation on technical projects and initiatives. Leveraged expertise to… Show more Managed a team providing comprehensive support services to clients across Higher Education, K-12, Government, and Corporate sectors. Oversaw help-desk operations, ensuring prompt troubleshooting and resolution of client issues. Coordinated scheduling of client meetings and maintained accurate reporting on support activity and trends.Collaborated closely with Tier 1 and Tier 2 Support Teams, facilitating seamless cooperation on technical projects and initiatives. Leveraged expertise to drive continuous improvement in support processes, enhancing client satisfaction and operational efficiency. Show less

Remote

Conducted comprehensive professional development training workshops for instructors and administrators. Facilitated workshops on innovative teaching methodologies and effective use of technology tools and resources. Shared research-based strategies to empower teachers with techniques to elevate student learning outcomes.

Remote

Managed curriculum support for a catalog of over 350+ online courses to both internal and external clients. Communicated directly with subject matter experts and product development teams to facilitate content improvements. Coordinated multiple high-impact projects simultaneously with cross-functional teams to provide sustained support and ensure timely execution of initiatives. Analyzed and resolved escalated tickets related to course content to drive continuous improvements in the overall… Show more Managed curriculum support for a catalog of over 350+ online courses to both internal and external clients. Communicated directly with subject matter experts and product development teams to facilitate content improvements. Coordinated multiple high-impact projects simultaneously with cross-functional teams to provide sustained support and ensure timely execution of initiatives. Analyzed and resolved escalated tickets related to course content to drive continuous improvements in the overall learning experience, thereby enhancing user satisfaction and retention. Show less

Remote

Demonstrated proficiency in converting and delivering course offerings across multiple Learning Management Systems, including Blackboard, D2L, Moodle, and Buzz, Canvas, Schoology. Leveraged in-depth knowledge of LMS platforms to ensure seamless course delivery and an optimal learning experience for students. Managed multiple concurrent projects, employing strategic planning and prioritization skills to ensure timely execution and successful outcomes. Consistently delivered high-quality work… Show more Demonstrated proficiency in converting and delivering course offerings across multiple Learning Management Systems, including Blackboard, D2L, Moodle, and Buzz, Canvas, Schoology. Leveraged in-depth knowledge of LMS platforms to ensure seamless course delivery and an optimal learning experience for students. Managed multiple concurrent projects, employing strategic planning and prioritization skills to ensure timely execution and successful outcomes. Consistently delivered high-quality work, adhering to stringent quality standards and best practices in course development and delivery. Show less

Remote

Leveraged strong communication and interpersonal skills to gather insights from end-users and internal stakeholders to drive functionality improvements and streamline business processes. Developed and executed comprehensive test strategies to verify that specified enhancements met business requirements and user expectations. Demonstrated a strong user-centric mindset, prioritizing user needs and expectations throughout the development and testing processes.

Remote

Delivered online instruction tailored to individual student learning needs, employing alternative learning strategies to cater to diverse learning styles and preferences. Leveraged online conferencing software and Web 2.0 tools to create an engaging and interactive virtual learning environment, fostering active participation and collaboration. Monitored student progress and performance through learning management systems, utilizing data-driven insights to provide timely feedback, guidance and… Show more Delivered online instruction tailored to individual student learning needs, employing alternative learning strategies to cater to diverse learning styles and preferences. Leveraged online conferencing software and Web 2.0 tools to create an engaging and interactive virtual learning environment, fostering active participation and collaboration. Monitored student progress and performance through learning management systems, utilizing data-driven insights to provide timely feedback, guidance and encouragement to students to foster academic success. Incorporated innovative teaching methodologies and multimedia resources to create dynamic and captivating learning experiences that fostered student motivation and achievement. Show less

Bonifay, Fl

Cultivated an immersive and captivating educational experience for students by seamlessly integrating a rigorous curriculum with a student-centered instructional model. Spearheaded the selection, procurement, and installation of cutting-edge equipment for a state-of-the-art networked computer lab, ensuring a seamless and efficient learning environment. Assumed full responsibility for maintaining all technical aspects of the computer lab, troubleshooting issues, and implementing proactive… Show more Cultivated an immersive and captivating educational experience for students by seamlessly integrating a rigorous curriculum with a student-centered instructional model. Spearheaded the selection, procurement, and installation of cutting-edge equipment for a state-of-the-art networked computer lab, ensuring a seamless and efficient learning environment. Assumed full responsibility for maintaining all technical aspects of the computer lab, troubleshooting issues, and implementing proactive measures to minimize downtime and ensure optimal performance. Fostered a collaborative and inclusive environment that encouraged personal growth, teamwork, and the pursuit of excellence. Show less

Master Of Education - M.Ed, Instructional Technology, 4.0

Designing Instructional Courseware Web-Based Instruction Instructional Technology Planning and Change Integrated Technology Learning.

Certified Associate In Project Management

Bachelor Of Arts - Ba, Business Teacher Education