Managed a caseload of 45 clients, providing comprehensive case management servicesConducted thorough assessments to identify client needs and develop individualized care plansAdvocated for clients' rights and ensured access to appropriate resources and support systemsMaintained accurate and up-to-date documentation of client interactions, progress, and outcomesCoordinated referrals to community agencies for additional support services as needed.Provided crisis intervention and emotional support to clients in challenging situationsAssisted clients in navigating complex healthcare systems and accessing medical careEducated clients on available community resources related to housing, employment, and education.Developed strong relationships with local service providers to enhance referral networksDemonstrated cultural sensitivity when working with diverse populationsLiaised between clients/families/communities/agencies/organizations involved in the case management processMonitored program effectiveness through data collection, analysis, and reportingFacilitated regular meetings with clients to review goals, address barriers, and track progressParticipated in case conferences and team meetings to discuss client progress and treatment plansImplemented evidence-based practices into daily work routines for improved client outcomesEvaluated the effectiveness of interventions by regularly assessing client satisfaction levels

• Participated in IHP/IPP meetings and ensured group home staff assist residents achieve IHP goals. • Managed daily operation of residential group home and oversaw team and client programming. Activities and residential ADLs.* Provide oversight and direction to the Direct Care Staff and Assistant Manager. * Prepared payroll deductions, computed payroll adjustments, and reconciled insurance and benefits.• Ensured resident safety, rehabilitation, and reintegration into the community by enforcing resident accountability. • Review and monitor health and medical care for individuals, as needed.• Implemented and developed learning programs for residents with autism, schizophrenia, and other mental or learning disabilities. * Intergrated the behavioral modification milieu with DBT.• Develop and implementing individualized rehabilitation plans for the adult dual-diagnose population. • Ensured adherence to legal and company policies and procedures and undertook disciplinary actions.• Assisted with On-Boarding and training. • Organized workflow and ensured that employees understood their duties or delegated task.• Monitored employee productivity and provided constructive feedback. and coaching. • Used MS Office and Microsoft Word• Therap Services, provides secure, web-based documentation, communication, and electronic billing services.

• Provided administrative oversight for the facility and daily supervision for all staff members. • Managed Medicare, Medicaid, and commercial insurance authorizations• Completed Medicaid billing & DCFS reports.• Monitor employee productivity and provide constructive feedback and coaching• Maintained HIPAA standards and confidentially protected health information.• Protected privacy and maintained the confidentiality of sensitive employee, member, and agency information, following HIPAA guidelines.• Attended ISP meetings and maintained accurate financial records. • Complete a bi-weekly employee overtime schedule • Supervised in Behavioral interventions • Conducted monthly staff meetings.• Coordinated and developed all individual IHP • Performed Monthly Fire drills.• Prepared and submitted performance reports. • Received complaints and resolved problems

• Managed budget expenses.• Hired and trained new employees• Provided administrative oversight for the facility and daily supervision for all staff members. • Managed Medicare, Medicaid, and commercial insurance authorizations• Completed Medicaid billing & DCFS reports.• Set goals for performance and deadlines in ways that comply with the company's plans and vision and communicate them to the subordinates. • Monitor employee productivity and provide constructive feedback and coaching• Maintained HIPAA standards and confidentially protected health information.• Coordinating with vendors to ensure that all event supplies are delivered on time.• Complete Bi-Weekly Payroll• Protected privacy and maintained the confidentiality of sensitive employee, member, and agency information, following HIPAA guidelines.• Attended ISP meetings and maintained accurate financial records. • Complete a bi-weekly employee overtime schedule • Supervised in Behavioral interventions • Conducted monthly staff meetings.• Coordinated and developed all individual IHP • Performed Monthly Fire drills.• Prepared and submitted performance reports. • Received complaints and resolved problems