Develop and teach business and communications courses.

Enabling customers and the organization by building and delivering excellent, effective and timely content through a variety of methods.

Organize, drive, and support Dell EMC Modern Infrastructure Team (MIT) training and enablement initiatives for inside/field and channel sales. Cross functional alignment across the Global Learning and Development, Business Operations organizations, and regional sales and presales stakeholders. Consult with Technical Sales Leadership and stakeholders to identify and prioritize enablement requirements. Execute and share best practices for ensuring excellence in all aspects of learning and… Show more Organize, drive, and support Dell EMC Modern Infrastructure Team (MIT) training and enablement initiatives for inside/field and channel sales. Cross functional alignment across the Global Learning and Development, Business Operations organizations, and regional sales and presales stakeholders. Consult with Technical Sales Leadership and stakeholders to identify and prioritize enablement requirements. Execute and share best practices for ensuring excellence in all aspects of learning and development. Show less

Spearheaded boot camp and workshop curriculum design, implementation, and delivery in diverse formats for Oracle implementation partners. Built, trained, and coached a learning design and delivery team of 8, with extended teams of 30+ during enablement program design and development.Orchestrated all content development, needs assessments, and internal / external client training requirements. Collaborated with internal and external partners to understand needs, develop skills, facilitate… Show more Spearheaded boot camp and workshop curriculum design, implementation, and delivery in diverse formats for Oracle implementation partners. Built, trained, and coached a learning design and delivery team of 8, with extended teams of 30+ during enablement program design and development.Orchestrated all content development, needs assessments, and internal / external client training requirements. Collaborated with internal and external partners to understand needs, develop skills, facilitate learning, and partner with Oracle Retail Solution Management and Solution Development teams for content development. Contributions:- Led design / blueprinting sessions to determine curriculum and scope of content. Reviewed and edited all content before delivery to ensure consistency, accuracy, and style / formatting.- Developed and delivered the Retail Predictive Application Server boot camp 15+ times to more than 175 internal and external consultants. Effectively managed the classroom environment to ensure learning and engagement.- Managed content build process for all Solution Enablement tracks for each release. Evaluate feasibility and scope of enablement for inclusion in Enablement boot camps and workshops. - Created online content using Captivate and Viewlet Builder. Managed placement of content in the Guided Learning Paths for Oracle Retail products. Built exams and managed certification / assessment process for Retail solutions. - Coordinated and managed all artifacts and collateral to support the annual Oracle Retail Global Partner Enablement Summits for 250+ internal/external partner attendees.- Worked with clients and Oracle Consulting Services Directors to assess training needs in preparation for implementation and recommend courseware tailored to client needs.- Worked with team to plan and deliver the Oracle Retail Services Conference including product training, general sessions, and conference logistics. Developed collateral for conference. Show less

Taught general education online course including all aspects of online classroom management.

Facilitated functional training sessions in classroom and distance settings for JDA clients, associates and third party contractors for the Arthur Suite of applications, including Arthur Merchandise Planning and Rapid, Enterprise Planning (standalone and on Portfolio Knowledge Base), Allocation, Assortment, PA Web and Demand Planning.Created and conducted custom instructor-led courses. Designed, developed, maintained and tested all training materials for the Arthur Suite of… Show more Facilitated functional training sessions in classroom and distance settings for JDA clients, associates and third party contractors for the Arthur Suite of applications, including Arthur Merchandise Planning and Rapid, Enterprise Planning (standalone and on Portfolio Knowledge Base), Allocation, Assortment, PA Web and Demand Planning.Created and conducted custom instructor-led courses. Designed, developed, maintained and tested all training materials for the Arthur Suite of applications. Worked with JDA’s Business Management Institute and other business groups as the SME to assist in the written content for instructor-led courses and the development of computer-based training content. Show less

Ensured CSS team functions on a daily basis per processes and procedures to include resolving client issues, as well as staff development and review.Defined and documented processes and procedures to ensure continuous improvement and consistency.

Facilitated functional training sessions in classroom and distance settings for JDA clients, associates and third party contractors for the Arthur Suite of applications, including Arthur Merchandise Planning and Rapid, Enterprise Planning (standalone and on Portfolio Knowledge Base), Allocation, Assortment, PA Web and Demand Planning.Supported the successful implementation of the Arthur Suite of products within time and budget constraints.Led all phases of the implementation:… Show more Facilitated functional training sessions in classroom and distance settings for JDA clients, associates and third party contractors for the Arthur Suite of applications, including Arthur Merchandise Planning and Rapid, Enterprise Planning (standalone and on Portfolio Knowledge Base), Allocation, Assortment, PA Web and Demand Planning.Supported the successful implementation of the Arthur Suite of products within time and budget constraints.Led all phases of the implementation: design, construction, training, rollout and support. Mentored new consultants to enhance business knowledge and improve skill level of the Consulting Services Group.Created and conducted custom instructor-led courses. Designed, developed, maintained and tested all training materials for the Arthur Suite of applications. Worked with JDA’s Business Management Institute and other business groups as the SME to assist in the written content for instructor-led courses and the development of computer-based training content. Show less

Ensured technical support team functioned on a daily basis per processes and procedures to include resolving client issues, as well as staff development and review. Implemented Intraday Desk to monitor and adjust staffing to service levels and call volume.