- Head the business nurture & expansion activities.- Handling technical resource planning and system validation.- Breath with the client day-in day-out as a strategic Account Manager achieving best client relationship, resulting in revenue growth via add-on, cross-sell and referrals.- Develop strategic Business alliances in national & inter-national markets to expand the business of Engineering design services and training.- Strategizing social media marketing campaigns, website and other online trade portals to ensure branding and revenue growth.

- Learn different products/multi-products with knowledge based certification clearance.- Conduct needs assessment with prospects / customer and present suite of Engineering Solutions as per customer / Prospect requirement or Business issue identified. - Cold Calling, Prospecting & Regional Development activities. - Manage the sales activities of the assigned territory and provide accurate forecasts & maintainsales consistency. - Work closely with technical team for pre-sales, marketing team for leads and continue acoordinated effort to ensure client success and ongoing sales opportunities.

- Tackling Technical and operations challenges associated with the process.- Handle customer escalations.- Coordinate with sales, kitchen, dispatch, technical teams to ensure workflow and SOP.- Share and monitor continuous feedback for improvements and best practices.

- Tackle customer service challenges- Solve technical challenges- Customer service and relationship management