Brinae Bain Email & Phone Number

South San Francisco, California, Us

Amsterdam, North Holland, Nl

Implementation Engineer at Adyen: Specializing in Retail and Unified Commerce solutions, adept in integrating advanced payment technologies for global enterprise clients.Python Proficiency: Skilled in using Python for creating efficient, scalable solutions in payment system integration and process automation.Currently Learning Swift: Actively expanding my skill set in mobile app development, focusing on Swift to enhance my expertise in innovative payment solutions.Dedicated Implementation Engineer: Leading technical projects for a global fast-food leader, demonstrating strong project management and technical skills.Global Lead for Adyen's LGBT ERG: Spearheading diversity and inclusion initiatives, fostering a welcoming and progressive environment.Commitment to Technology-Driven Inclusivity: Leveraging technology to promote equality and inclusivity within and outside the tech industry.Expert in Client Relationship Management: Proven ability in maintaining strong, productive client relations, ensuring high levels of satisfaction and loyalty.

Chicago, Il, Us

>Focused on coding and developer skills with the Emerging Developer Program>Managed the Braintree Support migration to Splunk from Sumo Logic>Supported Braintree merchants as the third highest in number of outbound tickets with high attention to detail and lucid communication

Chicago, Il, Us

>Became SME for Braintree Products and organization>Continuously provided feedback and insight to leads regarding training and team member workflow

Cupertino, California, Us

Cupertino, California, Us

>Recognized as one of 10 in US and 50 globally – out of ~200K employees to participate in rare and prestigious training program and role within the company. >Led through GROW model of Coaching and Development and Korn-Ferry Leadership Architecture, driving self-development, helping teammates have clear path and lucid behaviors to focus on, and allowing for team to understand current status, potential obstacles, how to overcome and achieve success. >Utilized coaching methods to help several technical team members improve repair rates, increasing from 90% to 97% success rate. >Supported development of 150-person team through coaching and mentoring while driving results with company’s priorities by strategizing with 7-person leadership group. >Generated increase in attach rate with focus on sales team in Q1 2020 from 17% year over year (YOY) to 48% and in Q2 for technical team 3& YOY to 12%.>Focused on creating engaging customer and team experience by participating in several distinct areas of business, including addressing customer needs through technical, sales, business, and operational teams, deescalating customer service situations, helping team meet customer expectations, and monitoring live results of sales and technical teams to ensure high customer satisfaction, culminating in Customer Rating Score of 85% improved from store’s average of 80%.

Cupertino, California, Us

>Recognized as top sales associate on 300-person team and contributed highly to business goals at flagship retail location. >Generated 5% of total store sales, nearly $7M yearly and consistently averaging 10% of sales from B2B relationships on store goal of 5%. >Succeeded in sales by developing high sense of customer focus, developing rapport with customers, assessing immediate and long-term needs, and explaining details clearly to help customers understand personal benefits to all Apple product features.>Collaborated with 15-person leadership team, designing new customer journey strategies and analyzing results to create more engaging in-store experience. >Developed store strategies for Holiday Quarters, ensuring positive experiences for customers and team; designed specific area of sales floor to support customers with express needs in Holiday 2017, achieving ~83% customer satisfaction rating for quarter as compared to prior 65%. >Spent 2 months training new hires, partnering Experts with Trainees to establish Mentor Team for store, resulting in some trainees becoming some of top performers in the store.

Cupertino, California, Us

>Focused on B2B sales and creating custom solutions for community businesses in retail floor, connecting to customers and seeking to understand device usage and needs which resulted in consistently achieving top records for number of connections leading to B2B sales. >Provided in-the-moment resources for complex problem solving and sales issues, developing creative solutions quickly to increase customer satisfaction and generate sales. >Maintained high customer satisfaction rating, averaging at 95% during time as Expert and Pro.>Established training initiatives and partnered with leadership to build more training time into team’s hours.>Promoted to Pro position quickly after 5 months as Expert; average promote typically occurs after 10-12 months.

Cupertino, California, Us

>Recognized in top 10 of Sales Associates consistently for revenue generated by focusing on sales for customer base and local businesses.>Designed custom product solutions for retail customers and provided customers with solutions to fit exact needs, achieving customer feedback rating in 80% range which was ~10 points higher then store average of 72%>Supported company initiatives and drive for results, including focusing on Apple’s proprietary financing program, the iPhone Upgrade program, helping store become 8th in market out of 36 stores.

Master Of Science - Ms, Computer Information Systems, Data Analytics

Master'S Degree (Ma), Art History, Criticism And Conservation & Sexuality And Diversity Studies

Bachelor'S Degree (Ba), History And The History Of Art