Brinia Pearson Email & Phone Number

Santa Monica, California, Us

• Managed the end-to-end implementation process for Headspace Health products, including project scoping, planning, execution, and post-implementation follow-up• Worked closely with cross-functional teams, including Sales, Product, Engineering, and Customer Support, to ensure successful deployment of Headspace Health products• Conducted training sessions with customers and their teams to ensure successful adoption of Headspace Health products• Created and maintained project plans and timelines, managed project risks and issues, assisted in process improvement, and supported change management efforts• Managed and delivered on the entire program launch strategy including: collaborating with clients on their communication program launch strategy and technical implementation components

Redmond, Washington, Us

• Own customer interface while coordinating with technical and business units to define, understand, document, escalate, and execute action plans, resulting in a 50% reduction in crisis resolution time• Execute crisis mitigation by managing resource availability, the timeline of end-to-end product issues and recovery efforts, contributing to a 97% renewal rate for aligned accounts• Analyze internal processes and business requirements, interview staff, and review workflows to design and manage a SharePoint site promoting and bringing clarity to the reactive management services.• Drive customer satisfaction and loyalty of managed accounts by supporting the implementation and deployment of new product commitments, with focus on the customer experience

• Manage and nurture C-level relationships with health and education industry professionals, delivering strategic and technical support on solution implementation and change management• Facilitate consultation meetings with clients, carefully documenting requirements and exploring solutions for future applications• Successfully managed an average of 20 client implementations, providing critical business insights, webinars, and training to ensure successful product launches, promote user adoption, and mitigate resistance to change• Developed and facilitated an 8-hour stakeholder workshop for the annual international conference, serving as a product expert and driving engagement with key stakeholders• Collaborated with intradepartmental teams to test products, identify bugs, create documentation, and train both internal and external parties• Conducted user persona research and suggested a product feature, which was ultimately adopted and integrated into the product roadmap l• Maintained a 95% client retention rate from onboarding to renewal, resulting in above average NPS scores

Greensboro, North Carolina, Us

• Developed and designed comprehensive training material and internal processes to ensure successful program implementation and improve operational excellence• Established and maintained a central database to aid in workflow management, reporting, and CRM to streamline processes and improve data accuracy• Spearheaded the recruitment, training, communication, and coordination efforts for all program constituents, ranging from volunteers to corporate executives, to ensure alignment with program scope and objectives• Led a cross-functional team of corporate sponsors and volunteers to successfully deliver over 240 programs in partnership with schools across Guilford and Rockingham County Independent School Districts

Washington, District Of Columbia, Us

• Led training sessions for local government entities on wide-scale department initiatives, providing guidance and support to ensure successful implementation of new policies and procedures• Developed and maintained relationships with local organizations and businesses, identifying opportunities for contracted services and sponsorships to support the organization's mission and objectives• Created and executed programming to foster transferable business and leadership skills for youth, developing comprehensive curricula and coordinating with local partners to provide engaging and impactful learning experiences

Bachelors Of Art In Business Administration And Public Relations

Certification In Project Management

Visual Design