Program Manager on the critical Honeywell core avionics DU1080-HW4 program, comprising both hardware and software elements.• Specifically hired to turn around the DU1080 avionics program.• Manager of global, matrixed program teams with task to achieve business objectives for the avionics program.• Partners with aircraft platform points of contact to integrate program schedule with those of various platforms.• Develops a Management Operating System (MOS) to give structure, strengthen communication and organize work.• Oversees statement-of-work (SOW), work breakdown structure, basis of estimate, scope, cost, risk management.• Evaluates program utilizing Earned Value Management principles, aligning with product management strategies.

Manage Aerospace and Defense (A&D) RF programs from inception to productization.• Lead multi-disciplined teams on the launch of 25 concurrent radio frequency (RF) programs through phase gate exit approach.• Tailor communication to specific audiences to motivate, align and generate results in a time sensitive, pressure environment.• Develop, define, and build schedules sensitive to agile and predictive resource constraints, budgets and deliverables.• Strong situational awareness to identify when and if a pivot is needed to ensure milestones, priorities and deliverables are met. • Unify cross-functional teams including design, engineering, manufacturing, operations, planning and finance to align on goals.• Build risk mitigation plans, adopt lessons learned and brief the executive team on status, program vision and objectives.• Successfully implemented the adoption of best practices and processes pertaining to new product introductions (NPI).• Lead audit presenter for the Mesa, AZ facility on NPI processes and standards for desired ISO compliance.

Factory start-up leadership for all people, equipment, tooling, and processes in support of mask production to fight the pandemic.• Provided leadership between multiple third-party companies focused on factory start-up and rapid production readiness. • Cohesive element between multiple stakeholders and companies driven by a patriotic mission of fulfilling mask demand.• Project managed multiple aspects of rapid manufacturing expansion and improvements to tooling and machine capabilities.• Implemented a manufacturing operating system to track performance metrics and identified opportunities for improvement.• Periodic interim “Site Leader of Operations” for the entire surgical mask ramp-up effort.

Responsible for improving the overall business relationship between Honeywell and aviation OEMs: Bell Helicopter, Beechcraft, Textron Aviation Defense, HondaJet, Lilium, Pipistrel, Vertical, SyberJet and Viking.• Managed the successful Entry Into Service of 15+ new product introduction (NPI) programs for various aviation OEMs.• Achieved a 70% reduction in customer order holds through improvement in quote approval process and overall transparency.• Earned the highest customer rating on Honeywell performance with Bell Helicopter over the last 5 years due to implementation of improved customer engagement behaviors with mechanisms to track improvement.• Performed Voice of Customer (VOC) interviews to uncover status of customer satisfaction, identifying business improvement opportunities and ultimate root cause pertaining to delivery, quality and overall responsiveness.• Managed performance metrics with our customers, created ways to measure improvement and enhanced the overall customer experience.• Enhanced resolution and responsiveness of customer issues by being the connection between project management, planning, engineering, supply chain, the executive team and the end customer.• Supported product and quality readiness reviews with a customer first mentality that improved transparency and lowered risk.

Developed strategic offerings, managed execution, pricing, and processes of the $800M aviation Maintenance Service Plan (MSP).• Created an innovative maintenance service plan for a previously unserved market segment with strict requirements of price point and scope with projected revenue of $13M over 5 years.• Identified unmet customer needs through Voice of Customer interviews that zeroed in on future revenue opportunities.• Built a successful management operating strategy to achieve aggressive results at a 20% condensed timeline.• Monitored portfolio offerings against competitors through price, cost, reliability, market size and SPEX exchanges to identify differentiators to best position Honeywell MSP in the marketplace.• Bolstered value propositions based on specific customer needs analysis and best in class go-to market strategies.• Challenged the status quo and incorporated a radically different pricing approach for the first time in the 40+ year history of this business to combat challenging market conditions and customer willingness to pay.

Product Management responsibilities for laminate printed circuit board materials. Supporting new product development initiatives, reducing logistic/procurement issues, enhancing quality improvement and customer education.• Liaison between Engineering, R&D and Customer Service on technical related product requests from customer.• Led monthly global review between Sales and Marketing to drive actions to best align both parties for success.• Provided program pricing, sales analysis and competitor intelligence that strengthened product positioning in the industry.• Educated customers on product offerings at tradeshows around the country, building relationships with key accounts.• Partnered with Senior Leadership to create and drive completion of the Marketing Strategic Financial Plan for the business unit.• Shortened the response time with customers, leading to enhanced brand loyalty and improved conflict resolution.

Process/Project Engineer and Project Manager for an aggressive Japan production capacity expansion endeavor. • Managed a Japan assembly line expansion project that resulted in estimated $80K/year savings.• Determined build times and qualified all production equipment needed, ensuring project stayed on time and in budget.• Guided a team of technicians to perfect the first ever laser etching capability that enhanced the customer buying experience. • Significantly improved quality control through the creation of inspection guidelines with enhanced criteria and tolerances.• Provided recommendations for process enhancements that improved units per employee hour (UPEH) and efficiency.

Customer Service and Assistant Golf Professional for a Tournament Players Club network facility operated by the Professional Golf Association (PGA) Tour.• Customer support representative tasked with improving the customer experience and problem resolution.• Promoted, sold and managed inventory at two locations exceeding a $3M annual sales goal.• Managed team of operations staff, maintained high standards of service, anticipated needs of customer.• Optimized cash flow, revenue and staffing levels based on customer activity that saved the company money.

Designed composite (carbon fiber) OEM and Aldila branded products and associated processes for said products.• Sole design engineer for several customers, delivering iterative value-added work in parallel with their product development.• Acting program manager for boutique products in an agile environment focused on adding customer value. • Managed various customer business relationships through successful product development and relationship building.• Leveraged particular customer needs to develop products that met their specifications, in budget and on time.• Negotiated pricing, strategized product positioning and created the product story in the marketplace.• Explained and documented product design theories to customers and patent attorneys regularly.• Created instrumentation that identified and prevented failure modes in a continuous improvement mass production environment.