- 10+ years of IT experience and 3+ years building and scaling large platform services/customer reliability engineering projects from inception to successful delivery.- Managed teams from diverse cultural backgrounds.- My clients recognize my ability to improve quality and deliver value within budget constraints through innovative processes, creative automation, and data-driven decision making.- My team supports me in building a high performance culture and helps them build their careers through challenging opportunities and clear commitment/goals.Core Competencies- Adept at driving complex projects independently, from initial scope to close.- Ability to thrive by managing competing priorities in a fast-paced, dynamic, agile environment- Ability to take ideas from conception to broad adoption with a particular focus on driving change - Ability to drive business rhythm across teams and partner teams to deliver on time and within budget- Ability to define, collect, analyze and present KPI/OKR metrics that support project goals- Prepare, analyze and present in-depth data insights to identify improvement opportunities- Strategize and guide development for proof of concept of new features and functionality- Examine, re-engineer and optimize procedures and processes to reduce inefficiencies- Reduce operational expenses (OPEX) through automation of redundant activities- Escalation/Major Incident Management through effective Post Incident Review (PIR/RCA)- Lead cross-group efforts to resolve complex business issues and high CSAT scores- Participate in account level audits to track and control security compliance- Drive a zero defect culture through implementation and standardization of processes (TSG, MOP, automation)- Design and implement sprint based execution for effective execution, monitor/track progress- Lead and drive daily, weekly, monthly and quarterly business reviews- Organize, facilitate and maintain Business Continuity Plan / Disaster Recovery (BCP/DR)- Manage employee recruitment, performance evaluation, promotion, retention and termination