• Build and manage a WordPress/WooCommerce eCommerce solution• Recruit artists to sell on InkedFur.• Create and ship orders to customers.• Manage invoices.• Organize and implement social media campaigns.

• Configure and setup workstations for new hires.• Upgrade workstations for employees, including imaging, migrating data, and configuration of Cisco Softphone, Jabber, Outlook, and network shares.• Manage internal service desk tickets by taking care of the issue or routing to the appropriate department.• Track inventory and other assets within the ITIL Dell Kace.

• Resolve computer and network-related issues for onsite staff.• Setup workstations for new hires and upgrades.• Configure headless clients for remote access for testing.• Track inventory and select parts for re-purposing or donation.

● Go to customer and business sites to troubleshoot technology.● Service Windows-based PCs, Mac desktops and laptops, and SOHOs.● Select, pickup, and install required components for upgrades and replacements.● Configure automated backup, parental controls, and anti-malware utilities.

• Resolved technical-based tickets submitted to RightNow Web.• Guided customers through installation of game client software.• Assist customers in configuring routers to use DMZ or port forwarding.• Investigate suspicious account access by tracking IP addresses, failed logins, and robotic actions.

• Setup workstations for new hires which includes imaging them over a PXE boot, installing a variety of software (including 3ds Max, Perforce, Visual Studio, etc.), then setting up their email and Cisco IP phone.• Added and removed objects from Organizational Units in Active Directory.• Performed hardware upgrades and repairs on both desktops and laptops.• Prepared for power outages by assisting the IT team in powering off all equipment.• Tracked all issues in JIRA using detailed notes and regular comments.

Periodically took assignments from Mousework Specialists to construct and layout documents, fliers, and technical books for various publishing companies. Mousework Specialists' main client is CMP Books. Other duties included assisting the layout of various websites and some graphic design work.

• Constructed and laid-out text and visual elements in documents, fliers, and technical books. • Maintained a productive professional relationship with clients to insure completion of their desired needs. • Edited, and periodically created, visual elements, such as graphics and tables. • Periodically provided IT consulting on computer equipment, networks, and software.

* Created and maintained issue tickets using a proprietary intranet-based system.* Backed up and restored data and images using Norton Ghost and ImageQuest. * Heavy hardware work with laptops, including troubleshooting and replacement of hard drives, motherboards, and LCD screens.

Maintained a position as a computer technician where I regularly trouble-shot desktops and laptops for virus issues, software conflicts, and failed components. Also performed upgrades and installations of various hardware and software products. Other duties included selling services, informing customers of needed repairs, filling out orders and keeping tickets updates, and necessary customer contacts to keep them informed on the status of their system.

Worked an assignment at RR Donnelley assembling Excel spreadsheets with text and photos from insurance inspection forms. Job required regular photo enhancements to be completed. Also made all forms uniform per specific policies in place.