Specializes in staffing and recruitment, benefits and retirement coordination, processing personnel actions in accordance to USAF guidelines and procedures, and maintaining official personnel records within guidelines and regulations outlined by USAF. Point of contact for supervisors and employees for guidance in installation policy, systems, and programs.

Direct customer service leadership, routinely respond to customer questions, resolve issues or concerns, answer and respond to front desk calls. Routinely read and respond to emails to ensure appropriate flow of information throughout store. Team Leader for customer service department operations, organizational management and resource allocation for adequate coverage to ensure maximum client satisfaction and service. Identify continuous improvements to optimize efficiency. Liaison and source of data on regulatory or procedural requirements for personnel actions. Administrator for workers-compensation, unemployment, and other personnel-related databases, tracking of vacation, sick pay, and other related regulatory requirements. May conduct wage surveys for department and ensures top quality customer service.Selected Accomplishments: Cost Savings – Achieved $300 in uniform savings with reorganization of uniform closet to create a uniform inventory document to control costs and improve efficiency. Associate Files – Reorganized medical and associate files of approximately 140 to ensure up-to-date compliance with company’s file retention schedule. New Hire Orientation – Led orientation and safety meetings with 65% of new associates. Reorganization – Managed revamp of back office to improve workflow for business processes for cash and lottery receipts, filing of weekly accounting paperwork and ordered supplies needed to deliver the reorganization. Associate Voice Survey – Developed and introduced an Associate Voice Survey sent anonymously to measure the culture and climate of the store. Recognition – Received Publix #1461 Employee of the Month in October 2017 and recipient of several My Publix, My Part cards 2017 – 2019. Member of Top Team for Special Olympics contributions from customers in 2019 and Top Cashier for customer donations for March of Dimes in 2018.

Developed and delivered data to identify a path for instructional content and delivery. Acted as an advocate for parents in finding additional community resources and programs for their children. Supported families with recommendations, education to parents, and analysis of ongoing data for students to identify areas of concern or strengths to plan standards-based lessons.Selected Accomplishments: Student Support – Developed and delivered Individual Education Plans (IEPs) and Behavior Improvement Plans (BIPs) for all students based on school district and federal guidelines. Individualized Educational Plans – All IEPs were in compliance based on district and federal guidelines for a caseload of 14 autistic students. Recognition – Nominated Teacher of the Year in 2016/2017. Selected by peers to receive a $500 scholastic book gift based on how I engaged and nurtured students.

Developed and delivered data to identify a path for instructional content and delivery. Acted as an advocate for parents in finding additional community resources and programs for their children. Supported families with recommendations, education to parents, and analysis of ongoing data for students to identify areas of concern or strengths to plan standards-based lessons.Selected Accomplishments: Student Goals – Succeeded in 85% of students in caseload meeting their Individual Education Plans (IEP) goals. Scripps Spelling Bee Coordinator – Acted as coordinator for 3 years for entire school district grades 3-8 for the spelling bee. The contest was for top spellers in 25 schools across the district. Headed committee to get donations for prizes, solicited requirements and materials to the school coordinators. Conducted the interviews for the newspaper and television coverage of the event. Certified Teacher Mentor – Mentored new teachers to reduce the attrition rate. Pre-K Program – Succeeded in bringing the school’s Pre-K Program up-to-date for credentialing and continued to hold that status until the school closed.

In charge of sorting, shelving, and cataloging of books, registration of customers with permits to borrow books, periodicals, and other materials. Assisted clients in finding resources, and responded to inquiries and requests from clients. Ensured optimal customer service and support via telephone in person and via email. Taught computer-based classes on how to use a computer, Internet, and Microsoft Office Suite programs.Selected Accomplishments: Computer Classes – Conducted free classes to the public on How to Conduct Research on the Internet, How to Use Word, PowerPoint, or Excel Microsoft Programs.

Monitored inventory and reported variances to the supervisor. Provided excellent customer service as per company standards, was responsible for the efficient expedition of all customer transactions as well as ensuring customer satisfaction at the drive-thru and front counter. Provided orderly maintenance of front counter and drive-thru supplies. Properly handled cash, completed cash reports, and facilitated quick shift changes. Assisted in the preparation of daily deposits and change. Monitored inventory variance to ensure that product sales and actual product inventory had a very low differential.Selected Accomplishments: Training – Trained new cashiers on the protocol for the company's exceptional service.