• Manages the training program for the hosts and front office staff• Trained new staff/ hostesses on proper customer service protocols, proper scheduling and managing of reservations.• Assisted management with major events for customers, such as setting up tables, and ensuring the proper personnel were in place for dining service.• Handled all customer calls and managed the reservation process for the restaurant.• Assisted the General Manager with administrative tasks such as managing invoices, scheduling and records management.• Ensured health and safety inspections were in compliance with federal and state laws.

• Advises staff on the correct policies and procedures; monitors inventories and orders supplies as needed; monitors functionality of office equipment (e.g. faxes, copiers, printers, etc.); and arranges for routine and non-routine maintenance; coordinates and compiles work production and status reports; prepares other routine and non-routine reports as requested by the supervisor• Composes routine non-technical correspondence for signature from appropriate officials. Proofreads and edits documents, correspondence and any other outgoing messages or information for correct grammar, spelling, format, and content. • Prepares in final form, responses to inquires of a routine non-technical nature for review and signature of appropriate staff. • Maintains and revises the office filing system and schedules meetings as requested.