Britt Schmid Email & Phone Number

Highly motivated technical support professional skilled in network troubleshooting, analyzing and resolving complex technical problems, utilizing advanced resolution procedures and providing outstanding customer service.Including but not limited to the following core competencies:• Outstanding Analytical, Problem-Solving and Troubleshooting Ability• Superior Communication (oral and written), Customer Service and Interpersonal Skills• Effective Technical Trainer in Group and One-on-One Settings• MicroSoft Office, Salesforce and JIRA Proficiency and In-House Tracking-Software Familiarity• Ability to Multi-task and Prioritize Effectively

Denver, Colorado, United States

Irvine, California

Efficient Customer Service – With Loyal Customer Base

I manage the full product development life cycle requirements with a focus on product design for mass manufacturing. I help define the product design strategy and road map while working with the internal team to understand the client needs, interafting across product development teams to bring the product to life in a very fast turn around time.• Product Management from Conception through Production and Deployment Including Overseas Travel to Ensure Delivery Expectations (Interactive and Static POF Displays) • In-Bound and Out-Bound Technical Support and Troubleshooting Calls (Average 75 calls a day, 100 cases)• Serviced and Maintained all Orange County Locations (125 stores in total, 7-10 store visits per day, 2-4 displays/fixtures per store)• Display & Fixture Installations at Various Client Locations Nationwide• Installation Manual Layout and Validation

Irvine, California

• Provided Business Clients with Efficient Technical Support• Nationwide Customer Support and Service• Responded to Escalated Phone Calls and emails• Keyword Analytics and Maps Optimization• Instructed and Trained End-Users Regarding Computer Navigation

Ladera Ranch Ca

-Customer service with customer retention-Closing duties not limited to the following: bar & restaurant cleanup, cash reconciliation, restaurant lockup, etc.-Opening Manager / Bartender on Sundays (large football crowd)-Catering set up & take down

Ladera Ranch, California

Costa Mesa, California

Irvine, California

• Staff Support to 25 Professional Sales Representatives• Portfolio Sales Presentation to Prospective Clients• Developed and Maintained Reports by Account, City and County• Reported to Company President – Created, maintained and distributed Weekly Company-Wide Key Performance Indicators• Created Detailed Production Tracking, Training Manual and Curriculum• Presented Training Seminars to 400+ Employees at Corporate Office and 13 Branch Locations