Britt Schmid Email & Phone Number

• Highly motivated technical support professional skilled in network troubleshooting, analyzing and resolving complex technical problems, utilizing advanced resolution procedures and providing outstanding customer.
• Outstanding Analytical, Problem-Solving and Troubleshooting Ability
• Superior Communication (oral and written), Customer Service and Interpersonal Skills
• Effective Technical Trainer in Group and One-on-One Settings
• MicroSoft Office, Salesforce and JIRA Proficiency and In-House Tracking-Software Familiarity
• Ability to Multi-task and Prioritize Effectively

Denver, Colorado, United States

Irvine, California

Efficient Customer Service – With Loyal Customer Base

• I manage the full product development life cycle requirements with a focus on product design for mass manufacturing. I help define the product design strategy and road map while working with the internal team to.
• Product Management from Conception through Production and Deployment Including Overseas Travel to Ensure Delivery Expectations (Interactive and Static POF Displays)
• In-Bound and Out-Bound Technical Support and Troubleshooting Calls (Average 75 calls a day, 100 cases)
• Serviced and Maintained all Orange County Locations (125 stores in total, 7-10 store visits per day, 2-4 displays/fixtures per store)
• Display & Fixture Installations at Various Client Locations Nationwide
• Installation Manual Layout and Validation

Irvine, California

• Provided Business Clients with Efficient Technical Support
• Nationwide Customer Support and Service
• Responded to Escalated Phone Calls and emails
• Keyword Analytics and Maps Optimization
• Instructed and Trained End-Users Regarding Computer Navigation

Ladera Ranch Ca

-Customer service with customer retention-Closing duties not limited to the following: bar & restaurant cleanup, cash reconciliation, restaurant lockup, etc.-Opening Manager / Bartender on Sundays (large football crowd)-Catering set up & take down

Ladera Ranch, California

Costa Mesa, California

Irvine, California

• Staff Support to 25 Professional Sales Representatives
• Portfolio Sales Presentation to Prospective Clients
• Developed and Maintained Reports by Account, City and County
• Reported to Company President – Created, maintained and distributed Weekly Company-Wide Key Performance Indicators
• Created Detailed Production Tracking, Training Manual and Curriculum
• Presented Training Seminars to 400+ Employees at Corporate Office and 13 Branch Locations