Paula Johns

Paula Johns Email and Phone Number

Customer Success Manager @ MeridianLink
costa mesa, california, united states
Paula Johns's Location
Fort Worth, Texas, United States, United States
Paula Johns's Contact Details

Paula Johns work email

Paula Johns personal email

About Paula Johns

During my 30+ years of work history, I have obtained many skills including Leadership, Management, Project Management, Agile and many more. I am a team player but can also work with little to no supervision. I am energetic, positive and enjoy taking on new challenges.

Paula Johns's Current Company Details
MeridianLink

Meridianlink

View
Customer Success Manager
costa mesa, california, united states
Website:
meridianlink.com
Employees:
299
Paula Johns Work Experience Details
  • Meridianlink
    Customer Success Manager
    Meridianlink Jul 2024 - Present
    Fort Worth, Tx
  • Meridianlink
    Implementation Project Manager
    Meridianlink Aug 2022 - Jun 2024
  • Denali Advanced Integration
    Project Manager
    Denali Advanced Integration Apr 2021 - Aug 2022
    Plano, Texas, United States
  • Calyx
    Professional Services Analyst/Implementation Project Manager
    Calyx Nov 2020 - Apr 2021
    Create and develop Project Manager processes to communicate and track implementation tasks and meetings Agile MethodologyTrain new Project ManagersCommunication liaison between internal stakeholders and external clients Lead team meetings ensuring all are fully engaged and understand the vision and process of the project from research, design, to product launch along with keeping team on track to attain the desired end result on timeLead meetings to discuss, create, and document business requirements as requestedLead and participate in documenting quality assurance and user acceptanceTranslate clients' program guidelines and pricing policies into rules and messages in decisioning engineReview credit policy documents for updates that necessitate system changes Map pricing information from source files for import into engine for Quality control testing and validation of client configurationsFacilitate implementation rollout of new clients and new loan programs, responding to client questions and addressing discrepanciesUnderstand client needs, to recommend and review future product enhancementsMeet with clients remotely and onsite to gather business requirements specific to their operations
  • American Airlines
    Business Analyst/Project Manager
    American Airlines May 2019 - Sep 2020
    Dallas-Fort Worth Metroplex
    Program Owner for Airport Technology projects and Project Manager for Enterprise Mobility Sr. Developer engaging in multiple initiatives simultaneouslyCommunication liaison between Enterprise Mobility, vendors and stakeholdersCollaborate with stakeholder groups across the organization to ensure business and mobile technology are aligned to drive innovation in the various work groupsLead and participate in testing, documenting, and developing communication strategies Assist and lead the documenting of quality assurance and user acceptance testing documents, and take part in and manage the relevant activitiesEnsure end to end mobile delivery, support and vendor management of mobile assets on operational projectsAnalyze business, user and technical requirements to deliver consulting and mobile solutions to meet the specifications and project needsMonitor and resolve current vendor escalations while keeping management apprised of the status, updates and root cause analysis after escalation is completeResponsible for understanding, managing and making decision based on expected/established quality, delivery, schedule, and budget expectations for the projectArticulate product vision, define scope, design and prioritize backlog, establish goals, and provide direction for cross-functional teams to design/ develop/ deliver changeLead team meetings keeping all stakeholders, clients, vendors and Mobility IT on track to attain the desired end result on timeDocument mobile, wireless, telecom, infrastructure, and unified Communications business requirements as requested.Coordinate, track and report overall project during and after completionKnowledge in Agile, ScrumKB, Tableau, SharePoint, Javascript, Powershell, SOTI MobiControl , NetMotion, Azure and Google Cloud, Enterprise Mobility Management (EMM)/Mobile Device Management (MDM)
  • Service First Mortgage
    Mortgage Banker
    Service First Mortgage Sep 2016 - May 2019
    Aledo, Texas, United States
    Service First Mortgage purchased all origination from Cendera Funding. Worked as Mortgage Banker for Service First Mortgage 12/2018 - 5/2019Worked as Mortgage Banker for Cendera Funding 9/2016 - 11/2018Self-sourcing leads to generate purchase and refinance residential mortgage loansBuild relationships with real estate sales professionals and clients Originate retail mortgage loans, work seamlessly with loan processing and mortgage operationsMortgage and Realtor Licenses and Notary
  • Interbank Usa
    Avp Bank Manager/Mortgage Loan Officer
    Interbank Usa Sep 2007 - Sep 2016
    Aledo, Texas, United States
    Manage branch and mortgage lending operationsInvolvement in the community; Past Chairman of the Board-East Parker County Chamber of Commerce, member on various committees and boards, including city council, school and nonprofit committees

Paula Johns Skills

Leadership Team Building Banking Planning Budget Preparation Skilled Multi Tasker Business Relationship Management Agile Project Management Microsoft Powerpoint Troubleshooting Business Analysis Communication Agile Methodologies Mortgage Lending Rally Finance Scrum Team Leadership Strategic Planning Quality Assurance Strategy Microsoft Word Microsoft Excel Interpersonal Communication Supervisory Skills Cross Functional Team Leadership Consumer Lending Employee Training Microsoft Outlook Customer Service Interpersonal Skills Software Quality Assurance Business Strategy Management Teamwork Project Management System Testing Analytical Skills Kanban Coaching Loans Organization Skills Microsoft Teams

Paula Johns Education Details

  • Udemy
    Udemy
    Agile And Scrum

Frequently Asked Questions about Paula Johns

What company does Paula Johns work for?

Paula Johns works for Meridianlink

What is Paula Johns's role at the current company?

Paula Johns's current role is Customer Success Manager.

What is Paula Johns's email address?

Paula Johns's email address is pa****@****ail.com

What schools did Paula Johns attend?

Paula Johns attended Udemy.

What skills is Paula Johns known for?

Paula Johns has skills like Leadership, Team Building, Banking, Planning, Budget Preparation, Skilled Multi Tasker, Business Relationship Management, Agile Project Management, Microsoft Powerpoint, Troubleshooting, Business Analysis, Communication.

Who are Paula Johns's colleagues?

Paula Johns's colleagues are Thomas Chu, Kara Soghigian, Hanna Sturgeon, Lester A., David Roth, Daisy Ho, Christina Depelteau.

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