Claims Resolution Specialist
Current
Feb 2024 - Present
AeroLeads people directory · profile
Brittanie Thompson Email & Phone Number
Student at American Public University System
at
Mission Lane
LinkedIn matched
✓ Verified Jul 2026
3 data sources
Profile completeness 86%
Current company
Role
Student at American Public University System
Location
Osceola, Arkansas, United States
Company size
Who is Brittanie Thompson? Overview
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Quick answer
Brittanie Thompson is listed as Student at American Public University System at Mission Lane, a with 169 employees, based in Osceola, Arkansas, United States. AeroLeads shows a matched LinkedIn profile for Brittanie Thompson.
Brittanie Thompson previously worked as Claims Resolution Specialist at Mission Lane and Healthcare Member Advocate at Resultscx. Brittanie Thompson holds Bachelor Of Arts - Ba, Entrepreneurship/Entrepreneurial Studies, Senior from American Public University System.
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Email format at Mission Lane
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Mission Lane
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Profile bio
About Brittanie Thompson
Over the past decade, I have cultivated a multifaceted professional background that spans the realms of healthcare and literature. As a dedicated healthcare member advocate, I honed my skills in navigating the complex landscape of medical services, ensuring that individuals received the support and advocacy they needed during challenging times. My role as a claims analyst equipped me with a keen eye for detail, enabling me to proficiently navigate and analyze intricate insurance claims. Simultaneously, I embraced the role of a customer support professional, where I developed a knack for empathetic communication and problem resolution. Beyond the healthcare sphere, I have also spent over a decade crafting compelling narratives as a content writer, exploring the realms of fiction and non-fiction. This dual expertise has not only sharpened my analytical and interpersonal skills but has also instilled in me a passion for storytelling and a deep understanding of the diverse facets of human experience.
Current workplace
Brittanie Thompson's current company
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Mission Lane
4 roles
Brittanie Thompson work experience
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Healthcare Member Advocate
• Provide customer advocacy services through multiple communication channels, including telephone, chat, and email, ensuring prompt responses and resolution of customer inquiries, concerns, and issues• Identify customer needs during the interaction and leverage in-depth knowledge of the company’s products and services to offer personalized recommendations and solutions• Actively participate in training programs to stay updated on product/service knowledge• Maintain accurate records of customer interactions, detailing issues raised, solutions provided, and customer feedback• Successful at building rapport and trust with customers seeking assistance and prioritizing customer satisfaction by tailoring solutions to meet individual client needs and preferences
Oct 2023 - Feb 2024
Claims Analyst
• Responsible managing insurance claims, ensuring fairness, accuracy, and adherence to company policies while providing support to policyholders during the claims process• Reviewed insurance claims to determine coverage, validity, and adherence to policy terms• Corresponded with policyholders, agents, medical professionals, legal representatives, and other relevant parties to gather information or clarify details regarding the claims• Made decisions regarding the approval, denial, or negotiation of claims based on established company policies and guidelines.• Analyzed claims data to identify trends, potential fraud, or areas for improvement in claims processes• Successful at handling large volume of claims, accurately processing over $10,000 of claims in one week.
Jul 2023 - Sep 2023
Customer Service Specialist
Self-Employed
• Managed an independent business, specializing in providing diverse remote administrative services, including data entry, customer service, sales, and technical support• Achieved success in client acquisition, fostering long-term relationships and securing repeat business from prominent clients • Clients included Citi Bank (Member Services), Comcast/Xfinity, Carnival Cruise Line, Home Depot, Sears, and Intuit Quick Books
Mar 2013 - Jun 2023
Team & coworkers
Colleagues at Mission Lane
Other employees you can reach at missionlane.com. View company contacts for 169 employees →
CA
Chad Adams
Colleague at Mission LaneConroe, Texas, United States
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JP
Jay Park
Colleague at Mission LaneChicago, Illinois, United States
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MX
Marcia Xing
Colleague at Mission LaneBoca Raton, Florida, United States
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FK
Frances Kelleher
Colleague at Mission LaneRichmond, Virginia, United States
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TG
Tatyana Gatlin
Colleague at Mission LaneJacksonville, Florida, United States
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CR
Crystal Rigsby
Colleague at Mission LaneGreater Richmond Region, United States
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AW
Ariana Wooten
Colleague at Mission LaneHouston, Texas, United States
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SS
Scott Spencer
Colleague at Mission LaneChesterfield, Virginia, United States
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HY
Hayden Young, Mba
Colleague at Mission LaneColumbus, Ohio Metropolitan Area, United States
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CM
Caitriona Murray
Colleague at Mission LaneRichmond, Virginia, United States
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Chad Adams
Colleague at Mission LaneConroe, Texas, United States
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JP
Jay Park
Colleague at Mission LaneChicago, Illinois, United States
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MX
Marcia Xing
Colleague at Mission LaneBoca Raton, Florida, United States
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FK
Frances Kelleher
Colleague at Mission LaneRichmond, Virginia, United States
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TG
Tatyana Gatlin
Colleague at Mission LaneJacksonville, Florida, United States
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CR
Crystal Rigsby
Colleague at Mission LaneGreater Richmond Region, United States
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AW
Ariana Wooten
Colleague at Mission LaneHouston, Texas, United States
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SS
Scott Spencer
Colleague at Mission LaneChesterfield, Virginia, United States
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HY
Hayden Young, Mba
Colleague at Mission LaneColumbus, Ohio Metropolitan Area, United States
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CM
Caitriona Murray
Colleague at Mission LaneRichmond, Virginia, United States
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3 education records
Brittanie Thompson education
Bachelor Of Arts - Ba, Entrepreneurship/Entrepreneurial Studies, Senior
Google Data Analytics Professional Certificate
High School Diploma, 12Th
FAQ
Frequently asked questions about Brittanie Thompson
Quick answers generated from the profile data available on this page.
What company does Brittanie Thompson work for?
Brittanie Thompson works for Mission Lane.
What is Brittanie Thompson's role at Mission Lane?
Brittanie Thompson is listed as Student at American Public University System at Mission Lane.
Where is Brittanie Thompson based?
Brittanie Thompson is based in Osceola, Arkansas, United States while working with Mission Lane.
What companies has Brittanie Thompson worked for?
Brittanie Thompson has worked for Mission Lane, Resultscx, Mutual Of Omaha, and Self-Employed.
Who are Brittanie Thompson's colleagues at Mission Lane?
Brittanie Thompson's colleagues at Mission Lane include Chad Adams, Jay Park, Marcia Xing, Frances Kelleher, and Tatyana Gatlin.
How can I contact Brittanie Thompson?
You can use AeroLeads to view verified contact signals for Brittanie Thompson at Mission Lane, including work email, phone, and LinkedIn data when available.
What schools did Brittanie Thompson attend?
Brittanie Thompson holds Bachelor Of Arts - Ba, Entrepreneurship/Entrepreneurial Studies, Senior from American Public University System.
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