• Increased occupancy by over 20% in 4 months.• Evaluated, developed, and implemented the community’s sales plans working directly with the Executive Director and Vice President of Sales and Marketing.• Built and maintained relationships with potential residents and their families, identified level of care services, provided excellent customer service, and followed-up to assist with the move-in process.• Provided tours of the community to potential residents and their families and promoted the core values of the community: compassion, humility, integrity, excellence, and fun.• Followed up on all inquiries and educated prospective residents and their families on the benefits of living in the community.• Established key contacts with industry professionals, local businesses, hospitals, rehab facilities, and physicians in order to generate referrals and increase community awareness.• Coordinated and led all community outreach and community events for seniors, their families and professionals in the area.• Updated the prospect database (Matrix & PointClickCare) daily and used the system to track lead generation, current sales activities, prospect readiness, and referral source success in an accurate and timely manner.• Acted as an advocate for seniors and their families by being a resource of information on Veteran’s Assistance, professional sources, non-profit organizations, support groups, and other assisted living communities in the area.• Most importantly, loved and cared for each and every one of the residents.

* Regularly surpass monthly sales goals by 10% or more.* Attract and retain loyal clients by building a reputation of integrity, knowledge, and accountability.* Schedule long-term and short-term advertising on a variety of platforms and products, which include daily, weekly, and quarterly products.* Competitively prospect new businesses in local territory.* Approach potential new clients through cold calls and maintain relationships with existing clients.* Determine prospects’ viability using industry data.* Maintain a running prospect list.* Coordinate with clients, agencies, and internal design staff on daily deadlines.* Check daily run sheets to ensure all clients’ ads are scheduled correctly.* Serve as a liaison between graphics and clients through all phases of the proofing process and submit finalized artwork to layout department.* Review monthly billing report and submit adjustment forms.* Facilitate communications between accounting department and clients and assist in collections.* Analyze and anticipate clients’ needs to create comprehensive branding initiatives over multiple platforms and products.* Plan strategies to increase measurable results for clients’ advertising.* Analyze past years’ sales histories and for sales and growth opportunities.* Assist in the creation and distribution of sales collateral for special products and sections.* Attend community and social events as a representative of the company.* Audit distribution throughout client locations.* Train new employees to use the Vision Data system to enter tickets and run reports.* Assist in the production of the annual bridal show.

* Created schedule and managed daily staffing for 20 employees.* Supervised and participated in all aspects of customer service.* Handled customer complaints with tact and diplomacy.* Balanced cash drawers and ensured money count and contents of safe.* Trained employees in restaurant procedures and practices for best customer service.

Greeted and assisted clients with pets.Acted as an extra eye, ear, and hand for the veterinarian to make sure the best quality pet care.Practiced proper restraining techniques to ensure the safety of doctors, clients, and pets.Maintained a clean and orderly hospital.Ensured the health and well being of boarding pets.Helped administer treatments of pets.Scheduled daily appointments.Assisted in minor surgeries.

Took orders and ensured he/she received the best customer service.Served food and drinks in a timely manner.Greeted and seated customers with a friendly and welcoming attitude.Cleaned the restaurant and ensured it met appropriate health guidelines.Ensured customers left satisfied.

Took patients’ vitals in a friendly and efficient manner.Prepared patients for echos, stress tests, etc, while ensuring patients’ comfort.Helped perform stress tests in a professional and supportive atmosphere.Completed filing paperwork quickly and precisely.Greeted patients and showed them to appropriate patient rooms.