Brittany Coffey Email & Phone Number

Indianapolis, Indiana, United States

Assisted Customers by:- Confirming system issues- Finding solutions for customers within the existing platform- Providing documentation and training as needed- Providing quick Time and Attendance support with quick deadlinesDeveloped documentation for the team on new processes.Tested browser/application fixes for the development team prior to relaying them to the customer. After confirming issues, investigated the cause of issues and presented to the… Show more Assisted Customers by:- Confirming system issues- Finding solutions for customers within the existing platform- Providing documentation and training as needed- Providing quick Time and Attendance support with quick deadlinesDeveloped documentation for the team on new processes.Tested browser/application fixes for the development team prior to relaying them to the customer. After confirming issues, investigated the cause of issues and presented to the development team.Relayed when a software feature needs fine-tuning as customers struggle with its functionalitySupport platforms used:-JIRA-Salesforce Show less

Indianapolis, Indiana, United States

On April 15, 2019 Synovia Solutions LLC was purchased by CalAmp. I maintained the same position as Synovia simply under another company name. Provided support to customers regarding:- Password resets- Account Permissions- Report Scheduling- Account ViewsWorked through multiple support platforms-JIRA-SalesforceTeam Lead- Managed team cases and SLAs- Reported team events for the weekly meetings

Indianapolis, Indiana, United States

On April 15, 2019 Synovia Solutions LLC was purchased by CalAmp. I maintained the same position as Synovia simply under another company name. Provided support to customers regarding:- Password resets- Account Permissions- Report Scheduling

Indiana, United States

Checked in/out patients for: -Physicals-Drug Screens-Immunizations-Work-Related InjuriesScheduled appointments and maintained recordsHandled confidential documentation for patientsAssisted in keeping office schedule on time Completed select testing on patients (certified)

Lafayette, Indiana, United States

•Filter files when accessed by the publicmaking sure confidential information is notreleased•Scanned historical and current casedocuments for digital access•Accepted payments for Juvinal Court- child support•Assisted Supreme Court in locating historic files•Assisted in distributing legal documentation to the public