• Manage staffing and onboarding process for customer service, sales and stockroom personnel.• Maintain employee data and employment records for annual audit filings; review all paperwork, guaranteeing 100% accuracy and completeness by verifying and correcting data at the time of hire.• Spearhead employee incentive programs, commuter benefits and holiday parties to increase employee retention.• Execute 60-day management review during probationary period for all new employees; perform compliance write-ups and disciplinary warnings as needed and reeducate staff on company policies and procedures

• Researched and accurately prepared payment documents from all applicable sources to ensure timely transaction postings, exceeding productivity goal of 70 inputs/key strokes an hour• Reviewed patient’s medical records for correct coding and diagnosis, guaranteeing 100% accuracy for billing, collections and write-offs of claims submitted to insurance companies• Monitored days in A/R and identified denial/non-payment trends and reported them to senior management.

Nordstrom Rack• Managed the depletion of warehouse inventory (30 cases per day) with a monthly asset value of $12M+.• Coordinated merchandise replenishment and the flow of merchandise from the stock room to the sales floor.• Orchestrated the re-organization of stock room merchandise 1-3 times a year for successful inventory counts