Brittany Johnston Email and Phone Number

Assisted in coordinating the operations of the Customer Service wing of Student Accounting Services. Responsible for training and supporting 4 direct reports: both in matters of material reference and employee administration/performance evaluation. Advocated staff requests/concerns to management and management expectations to staff. Coordinated hybrid office schedule to ensure coverage and minimize disruption, Approved PTO and similar HR-adjacent requests. Supported managing specialist projects (Both Military and Non-Military Tuition Assistance Billing, Study Abroad Billing, 1098-T creation/support, FFACA assessment), up to managing them directly through periods of open positions or extended leave. Fielded external inquiry from other offices about SAS functions to reduce customer transfers and wait time. Networked to reach out to other offices in matters of their jurisdiction to do the same from our end.

Assisted BU Students and parents in understanding the details of their account balance. Fielded inquiries throughout the university. Processed payments to Student Accounts and General Ledger transactions for the entire university. Managed assessment and billing of military sponsorships.

Guided borrowers through the loan repayment process and worked with them to ensure they understood their rights/responsibilities. Worked with borrowers and management to address situational concerns. Responded to/fielded inquiries regarding loan and account processes for both the Federal Perkins loan and BU Institutional Loans. Managed sensitive information from sources both institutional and federal (NSLDS, NSCH, FSA) with discretion. Reviewed applications for forbearance, deferments, cancellations for eligibility/compliance. Ensured all accounts were properly documented and up-to-date. Processed payments and refunds for overpayment through multiple programs including Microsoft Excel, SAPFI, and Heartland ECSI's Stand-a-Loan program. Processed payments and applications through the Americorps program.

Reviewed reimbursement requests to ensure compliance with University guidelines and federal CBCP/nontaxable account regulations. Responded to/fielded queries regarding policy, procedure, and status updates. Managed and troubleshot Concur profiles, including approval flow, delegate access, linked cost objects and other account functions. Managed reimbursement information and methods, including keeping vendor profiles up to date and managing direct deposits. Made use of programs such as BU ServiceNow, Microsoft office, PaymodeX, SAP, and Concur. Held training sessions with BU personnel new to travel roles.

Performed a number of duties to process payment for purchases made throughout Boston University. Managed reception area, fielded questions, forwarded calls, distributed checks, and maintained communications with Payroll department. Input invoices into databases, accurately tagged them for retrieval, and processed invoices for payment. Worked with financial software such as SAP and Onbase, responded to internal and external inquiries about procedure or delinquent payments, developed nuanced understanding of AP practices both general and specific to BU. Managed student projects to organize and settle delinquent accounts. Trained incoming student workers on daily practices.

Worked with Representative James Murphy and his staff at almost every level of the legislative process. Assisted in planning and running special events at the State House. Attended hearings, briefings, and seminars in place of the Representative and formulated reports summarizing these informative sessions. Assisted legislative staff in constituent services and community outreach, as well as logistical tasks such as data input, interdepartmental communication, and file organization. Interacted with a diverse group of bipartisan State House officials, constituents, and lobbyists. Attended a number of workshops ranging from discussions with congressional campaign managers to cross-training with the judicial branch at the John Adams courthouse.

Worked with a group of peers to repair, maintain, and upgrade both school-owned and personal computers and printers. Performed a myriad of tasks including but not limited to installing software, managing licensing agreements, upgrading operating systems, removing malware, repairing and replacing problematic parts, and adjusting permissions. Responded to and fielded tickets through KACE service ticketing system. Worked with a variety of computer brands and models, operating systems, and programs, as well as other technology and hardware such as tablets, projectors, external drives, media control centers, cameras, microphones, and speakers etc.

Worked collaboratively with approximately eighteen other college students through a combination of group calls and in-person meetings to analyze a business as a business analyst would, special attention being paid to market stability, competition, mergers and acquisitions, risk factors of investment, and environmental impact. Presented our findings to a board of business professors, venture capitalists, and business analysts.

Fulfilled multiple duties across a number of different fields. Served as Counselor at Weymouth Recreation Summer Camp. Engaged children in entertaining activities that developed their physical, emotional, and social growth. Encouraged children to be understanding with others. Worked with children to resolve interpersonal disputes and come to mutually agreeable compromise. Acted as a positive influence and trusted confidant. Worked with an average of twenty children ages ranging from four to thirteen per session. Managed and cultivated leadership skills of Junior Volunteers, ages fourteen to fifteen. Served as an official representative for the town of Weymouth Recreation department at Legion Field. Surveyed grounds and ensured that fields were properly set up. Managed concessions, directed community members, and kept grounds sanitary and orderly. Managed inventory and large amounts of cash money. Kept detailed records of financial transactions.