Area Manager with over eight years of client and customer relations based positions. Most recently involved in 30+ million dollar accounts involving account development and operational activities. Established and oversaw the training and implementation of new ordering system in over 130 sites. Implemented tasks and programs at site and district level coinciding with the strategic plan and the company’s Annual Operating Plans for 30+ million dollars in businessWorks directly with key decision makers to develop and execute programs designed to advance and increase existing business revenues through promotions, participation, service and presentationAssists District Managers and Sales Managers in acquiring new accounts and participates in the opening of new accounts to include set-up and training of on-site staffResponsible for day to day client support and project management while acting as liaison between customer and company to ensure service and product sales levels are being met for all assigned clients and issues are being addressed positively Administrative tasks such as managing calendars, booking travel, tracking expenses, ensuring deadlines are kept

Collaborated with Manager and Vendors on the planning, organizing and execution of events up to 250 people, $100,000Met with potential clients to give initial introduction and tour, ran tasting events aimed at closing future bookingsDuring events, communicated openly with all staff, vendors, and the client to ensure events went as planned, resolved any last minute issues or details needed to ensure customer satisfaction

Developed communication skills in efficiently tending to customers and FOH StaffUtilized organizational skills to keep the restaurant clean and orderlyLearned team development skills and worked collectively with coworkers while creating and managing their schedulesResponsible for cash and register managementSocial Media Coordinator: Facebook & Instagram

Outside sales; Met with clients, prospective and current, to discuss and sell our catering and event optionsSold services to corporate and personal accounts while planning and executing the events start to finishAssisted Director of Catering with corporate accounts including taking and executing orders, invoicing, taking payments, fixing any invoicing mistakes and keeping client relationships positiveWorked with clients to formulated specialized menus, upselling additional products and catering optionsManaged staff schedules and gratuities, ordered restaurant, catering, and administrative supplies

Managed FOH staff and oversaw their nightly interactions with customers while resolving customer or staff conflicts Evaluated and collected FOH sales reports and books, fixed mistakes and handled up to $20,000 cash Coordinated FOH schedules, stocked restaurant supplies and assisted in planning special events held at the restaurant/sAssisted in hiring and training of new employees; assembled and implemented a training program for each position

Contributed to day-to-day operations, including managing and maintaining inventory, customer files, and providing extensive customersupport to season ticket holders and the general public•Answered all incoming calls directing them to the correct department or resolving the issue to the best of my ability•Assisted with seat license transfer process including document verification, seat holder correspondence, account creation, and theorganization of the transfers•Contributed to game day staff in the ticket office and the will-call window, purchased the necessary supplies needed for game days•Involved with playoff invoicing, assisting customers with their payments, and tracked problems associated with mailing the playoff tickets

Organized customer files and fitness classes/activity files while working directly with the supervisor and customers.Assisted with Marketing; including retail, networking sites, and promotional ideas

Cold called respondents, general public or named, and inspired them to complete the study and provide their personal opinionsArticulately read the study and spoke with the respondent in a private, professional, and unbiased manner while utilizing the operational systems