● Kept the organization in the top 10 cleanest databases out of 110 US councils● Worked with all departments, providing reports to help with strategic planning and goal-setting● Opened bank accounts for Girl Scout Troops & Service Units under GSEWNI ● Maintained financial how-to documentation for each bank to be provided to each Girl Scout volunteer ● Assisted Girl Scout volunteers with online banking, such as gathering statements, resetting passwords, assisting with bill pay… Show more ● Kept the organization in the top 10 cleanest databases out of 110 US councils● Worked with all departments, providing reports to help with strategic planning and goal-setting● Opened bank accounts for Girl Scout Troops & Service Units under GSEWNI ● Maintained financial how-to documentation for each bank to be provided to each Girl Scout volunteer ● Assisted Girl Scout volunteers with online banking, such as gathering statements, resetting passwords, assisting with bill pay, and alerting the bank when there is fraud● Worked with multiple contacts at local financial institutions, helping maintain the volunteer's business banking accounts Show less

● Team leadership and mentorship as a manager of the Customer Care & Registar team.● Strategic planning and decision-making● Technical proficiency in data management tools, including CRM software (salesforce), Looker, and multiple other Girl Scout Systems.● Strong understanding of customer care best practices and principle

● Coordinated installation schedules ● Worked with multiple teams as a liaison between customers, installation teams, and vendors● Used project management software to track and manage installation projects

● Took inbound phone calls from customers with issues and created cases for technicians.

● Contacted clients to collect vehicle payments● Managed customer debt and delinquencies ● Helped clients understand their loan contracts

● Greeted clients both in person and on the phone ● Handled payments via credit card, cash, money order, and checks● Balanced a till every night● Worked with customers to understand their needs and direct them to the correct department.

● Performed third-shift inventory● Built fixtures and displays ● Worked on the cash register● Inventory management● Forklift operation● Order picking and packing