Brittany Randolph Email & Phone Number

Austin, TX, US

• Manage meetings and calendar invites for 30+ clients at a time
• Work with clients to customize a training plan to suit the needs of users, and ensure that the trainingplan is meeting the client’s needs and goals
• Maintain clear, complete, and accurate documentation related to all training activities includingtracking time spent on client and department-related activities in a CRM.
• Collaborate with other training team members to develop new and updated training material

• Supported the concept building and proposal development of a major promotion
• Partnered with key cross functional teams for input and feed for improving reporting processes
• Led a weekly update meeting for large cross functional team
• Organized and coordinated the terms and conditions for a large promotion launched in

Houston, Texas, United States

• Planned, coordinated, and executed 30+ major new product launch events, using planning and organizational skills to ensure deliverables are achieved
• Multi-tasked, using strong prioritization skills manage several concurrent deadlines and delegated tasks to manage workload
• Required to think strategically on critical business issues, and simultaneously acted tactically to execute against them
• Created a strong merchandising team with an emphasis on collaboration

Houston, Texas, United States

• Provided weekly analysis and insight on resourcing trends to optimize customer-facing hours
• Advised leadership team on how availability trends impact weekly scheduling, sometimes challenging and debating issues of importance to identify the best possible outcome
• Used Kronos to create fair, flexible schedules for 150 employees in high pressure and rapidly evolving business environment
• Adjusted and prioritized schedules based on last-minute changes
• Practiced discretion and confidentiality regarding employee information, e.g. leaves of absences, promotions, etc.

Cupertino, California, United States

• Fielded and closed more than 800 store-initiated help tickets from 500 stores worldwide by being detail-oriented and organized
• Effectively navigated resources, systems and shared relevant material to educate store teams and resolve inquiries quickly

Houston, Texas, United States

Houston, Texas

• Worked within a 60k yearly budget to ensure store supplies remained in stock
• Liaised with key business vendors, coordinating and scheduling several visits per week
• Utilized Service Channel to open, manage and track tickets for facilities maintenance, and vendor visits

Houston, Texas

• Helped 1000s of customers discover hardware and software solutions based on their unique needs
• A consistently strong performer in both sales and customer surveys
• Built fast rapport with each customer encountered

Bachelor Of Science - Bs, Economics

Economics with an emphasis on quantitative data analysis

Associate Of Science - As, Biology