Advisor
Current- Lead the company's Employee Engagement Team which is focused on improving internal communications and employee morale.
- Developed data driven reports to track program metrics for a federal homeowner assistance fund program.
- Led, managed and trained a team to provide case management services for a federal homeowner assistance fund program.
- Ensured the implementation and adherence to established program policies for the federal homeowner assistance fund program.
- Led weekly meetings with clients to provide key updates on program progress.
- Identified and resolved program issues/risks and provided key customer service support for difficult cases.