Advisor
Current• Lead the company's Employee Engagement Team which is focused on improving internal communications and employee morale.• Developed data driven reports to track program metrics for a federal homeowner assistance fund program.• Led, managed and trained a team to provide case management services for a federal homeowner assistance fund program.• Ensured the implementation and adherence to established program policies for the federal homeowner assistance fund program.• Led weekly meetings with clients to provide key updates on program progress.• Identified and resolved program issues/risks and provided key customer service support for difficult cases.• Compiled data from multiple data sources into a comprehensive inventory list. Developed an asset management template and training manual for a local government agency.• Provided project management support for the implementation of a merchant services system for the Government of the US Virgin Islands.