Brittany Gates Email & Phone Number

Remote

Remote

As a Senior Global Enablement Manager, SME, and member of the leadership team, I leveraged my expertise in SaaS sales, process improvement, and the sales tech stack to achieve operational sales excellence. -Solution owner, administrator, and subject matter expert for Highspot and Sharepoint, responsible for launching, implementing, maintaining, and driving adoption through successful enablement programs cross-departmentally- Develop and design sales enablement programs, tools, and resources that align with the commercial team's goals and objectives- Create enablement curriculum, from onboarding to continued training (on-demand, in-person, and virtually) for a global team, using analytics and insights to measure effectiveness and impact- As part of the Global Marketing Leadership Team, ensure alignment with other departments, develop team goals and priorities, and measure/report on team effectiveness against KPIs- Collaborate with marketing, brand, solution, and product teams to develop collateral, messaging, and sales plays that align with GTM strategy- Provide reports, briefings, and presentations to stakeholders and executive leadership on the effectiveness of tools, usage, enablement programs and their corresponding impact on business performance and revenue- Conduct usability testing of new and existing Highspot features and plan for end-user release inclusive of sales enablement, positioning, and internal communications - Key achievements in 2023 include a threefold increase in content adoption among sellers, a 35% boost in initiative adoption within the commercial team, a 26% improvement in seller efficiency, and a 22% rise in buyer engagement.

Charlottesville, Virginia, United States

- Company administrator, solution owner, and Subject Matter Expert for sales tech stack, CRM, and collaboration tools, including Travefy, Sharepoint, Microsoft Office 365 (including Teams), and Microsoft Dynamics CRM- Provided destination risk management consultation to university partners as well as identification of potential issues and on-call support for emergencies, re-routes, and disruptions- Managed local DMC, hotel, and airline relationships globally including negotiation and sourcing of new partners- Designed, configured, planned, deployed, and administered 130+ SharePoint sites, including document migration, wiki development (600+ pages)c permissions management, and power platform integration- Provided implementation solutions for new technologies and processes by developing internalresources, training, and pre and post go-live implementation support to ensure user adoption- Sole management of RFP response repository, development and creation of master agreement templates, and liaison with Legal and VP on all contract negotiations- Implemented and championed division's volunteer employee task force, the Knowledge ManagementImplementation Team, tasked with performing in-depth analysis of content, maintaining and updating knowledge assets, identifying content issues, and effectively sharing knowledge- Produced and delivered engaging onboarding and developmental training sessions for all new and current employees utilizing a variety of learning materials to accommodate diverse learning styles - Enabled and facilitated access to intellectual and business assets across global organization byinstituting content management, consistent processes, and tools to support operational delivery to effectively increase employee efficiency and effectiveness- Creatively managed internal communications for the division to inform and motivate team of 115 employees

Charlottesville, Virginia

- Promoted in just 2 years due to rapid company growth and technology changes because of effective change management, a high level of technical aptitude, and proven expertise in training, implementation, process improvement, and onboarding/enablement - Hired, coached, and managed a team of 5-6 direct reports in the U.S. and internationally, guiding them to foster proper completion of assigned duties- Managed large-revenue projects and accounts ($1-2 million) for multiple programs simultaneously, owning client relationship, consultation, planning, implementation, communication, and delivery- Became internal knowledge champion for destinations/geography, sales and negotiation skills, internal processes and group travel industry practices (air, hotel, pricing, DMC management, itinerary development, logistics coordination, coaches, company visit bookings, restaurants, and attractions)- Responsible for developing improved pricing practices and reviewing Account Management program financials - Successfully launched and administered the Travefy platform across the organization with corresponding workflow changes— including implementation, maintenance, tech support, library development, and end-user enablement- Built scalable and repeatable processes for scoping, creating, maintaining, and launching documentation, best practices, and content for internal/external users- Created, organized, archived, and communicated information while constantly striving to develop more efficient & streamlined processes and procedures- Developed, updated, and published commercial work instruction repository in addition to training guides, scripts, and other documentation with interactive content for learning and reference- Project managed two year planning program to develop an out-of-the-box Microsoft Dynamics CRM and business process technology solution, inclusive of planning, brainstorming sessions, workflow creation, and coordination with Microsoft consultants and developers

Charlottesville, Virginia Area

- Promoted within less than 1 year to a leadership position for exceeding company goals and showing initiative, ability to learn quickly, and innovation- Acted as a travel consultant to universities, providing expertise on destinations, cultural considerations, risk management considerations, logistics, event planning, budgeting, insurance, and contracting- Planned, implemented, and guided complete management of university's international program for faculty, staff, and students, from itinerary conception to program execution, by ensuring a myriad of deadlines were met and by delivering a successful program- Served as on-site staff for study abroad programs around the world, working in conjunction with in-country operational partners and partner university faculty/staff- Retained 90% of program revenue for assigned accounts, exceeding expected contributions todivision's $55 million + revenue goal

Blacksburg, Virginia

- Planned and managed large conferences, events, and training courses for the university, faculty, and VA state government agencies- Provided project planning and program development and management for short courses, training programs, national/international conferences and symposiums, and workshops- Prepared and revised program budgets, keeping track of all expenditures and revenues while having sole financial responsibility and accountability for portfolio of 40+ open projects- Provided on-site program assistance and oversaw all details of program (including registration assistance, lodging lists, BEOs, speaker arrangements, and acting as liaison with hotel

Tysons Corner, Va

- Conducted hiring process - screening applicants, interviewing, presenting offer, & negotiations- Solicited affiliate business to achieve personal and property goals and collaborated with revenuemanagement, area sales team, and on-property operations managers to efficiently close on leads

Gaithersburg, Maryland

Booked local catering and group business at both select service and full-service hotels throughout the Mid-Atlantic, specializing in Washington D.C. - YTD in 2013 booked $2,574,602 to revenue goal of $2,180,084 at 118.1% on DC/NoVa team, despite challenging market conditions

Norfolk, Virginia Area

Business operations and management intern.