Program Analyst
Current· As a HeadTrax Coordinator I am responsible for managing change requests in the Microsoft tool (HeadTrax) for CBRE FTEsand vendors across the account globally, ensuring a timely and accurate completion of all change requests including,onboarding, offboarding and information updates.· As a Program Analyst I am responsible for formalizing the process for change requests within our CBRE Emerge tool toMicrosoftʼs HeadTrax tool.· Conducting interviews with other HeadTrax Coordinators and the Microsoft External staff Team to identify the currentfunctionality of the HeadTrax Tool.· Collaborating with the CBRE IT team to implement enhancements to our CBRE Emerge tool that reflects the samefunctionalities in HeadTrax.· Collaborating with Microsoft's Employee Central team to test their new tool which replaces HeadTrax. During the testingphase, I was assigned a persona and specific testing data to complete. I also created bug reports whenever necessary tohighlight any gaps in the process.· As part of my responsibilities, I develop training materials for vendor managers and new CBRE managers. Specifically, myfocus is on creating training decks that cover onboarding and offboarding procedures for the Microsoft account. Thesematerials will be used to ensure that all relevant personnel are equipped with the necessary knowledge and skills toeffectively manage the onboarding and offboarding processes.· As a member of the compliance team, I assist with retrieving information required for conducting badge and networkaccess audits for our regional accounts. Additionally, I contribute to other audit initiatives as deemed necessary.