Brittany Hicks Email & Phone Number

Remote

West Virginia, United States

• Advocated for a research-based approach to strategic direction for a multi-million dollar slate of projects, and designed a process to identify user needs • Compiled 46 primary and secondary sources of participant data • Prioritized and analyzed data; presented findings on user priorities, values, and goals to the executive team• Managed a team, including developing and implementing a task management process in Asana, planning team sprints, prioritizing goals, running meetings, identifying and supporting team members’ needs, and checking in regularly via Slack and Google Meet • Coordinated a program transition with 50+ local leaders across all chapters statewide, identifying priorities, navigating change, managing complex tasks, and communicating with all stakeholders• Advised design team on user perspectives to shape new brand direction

West Virginia, United States

• Led program pilot research with 39 participants, administered a survey and 1:1 interviews, mentored my team in research best practices, and presented recommendations to the executive team• Facilitated strategic planning meetings, including statewide sessions with 30+ stakeholders using Jamboards, card sorting, and breakout groups• Developed participant surveys and tracked qualitative and quantitative data to identify ways to improve participant experience and meet funding goals• Coordinated with the leaders of local chapters through consistent, clear communication• Spearheaded the creation of a toolkit for local leaders to streamline processes and provide guidelines for best practices in event planning, communications, fundraising, etc. • Nurtured and supported local leaders in planning monthly events and meetings• Tracked spreadsheets of program metrics and social media analytics using Google Suite and AirTable

Elkins, West Virginia, United States

• Implemented a user-focused approach to plan and execute a world-renowned arts education program including 150 workshops and 100+ events attended by thousands annually• Administered surveys and tracked data to measure our program’s impact and improve the customer experience, reversing a 10-year enrollment decline• Compiled and analyzed financial, enrollment, and survey data to support funding requests, resulting in increased financial stability• Managed relationships with a diverse set of stakeholders, including award-winning artists, funders, staff, and volunteers• Streamlined processes and operational systems to strengthen the organization’s sustainability• Tracked financials, monitored enrollment, and synthesized participant feedback to assist with grant proposals and final reporting, resulting in increased grant funding• Developed a new, cohesive brand identity and designed marketing collateral, social media content, and print materials• Hired instructors, negotiated contracts within budget, and scheduled workshops

Boone, Nc

• First Appalachian Studies Graduate Teaching Assistant to develop two separate courses• Taught undergraduate course as instructor of record for a literary history of Appalachia -- AS-2200, Appalachian Stories• Developed syllabus and course website using Moodle content management system• Prepared and delivered lectures and facilitated experiential learning activities• Mentored students and reported grades

Boone, North Carolina, United States

• Taught undergraduate course as instructor of record for a survey of Appalachian Studies -- AS-2411, Appalachia: An Introduction• Developed syllabus and course website using Moodle content management system• Prepared and delivered lectures and facilitated experiential learning activities• Mentored students and reported grades

Elkins, Wv

• Processed student registrations• Printed and collated information packet materials• Assisted with weekly student check-in• Provided customer service to program participants

Boone, Nc

• Proofread, formatted, and fact checked materials for the premier scholarly journal in Appalachian Studies• Edited 35 ethnographic interviews for the 2013 book Voices from the Headwaters• Formatted interviews and articles in house style and proofread text for typesetting• Edited and arranged photos, and edited final page proofs• Maintained subscription database, processed daily deposits, and prepared mailings• Wrote press releases and designed promotional materials

Elkins, West Virginia, United States

• Assumed responsibilities of Enrollment Coordinator on an interim basis for summer session• Oversaw and carried out all aspects of student registration process including correspondence, data entry, and deposits• Prepared for and problem-solved during weekly student check-in• Managed enrollment data

Elkins, Wv

• Coordinated all front of house activities for concert series, including ticket sales, instrument check, and ushers

Elkins, Wv

• Taught week-long courses for students ages 8-13 focused on Appalachian folklore, traditional arts, and natural heritage

Spruce Knob, Wv

• Led multi-day outdoor education courses for youth• Emphasis on the environment, history, and Appalachian culture

Allentown, Pennsylvania, United States

• Front desk office duties in alternative education program• Tracked student attendance• Coordinated lunch program• Maintained visitor log and welcomed visitors• Answered phones

Allentown, Pa

• Processed customer ticket orders by phone and in person• Data entry• Maintained seating charts• Customer service

Elkins, Wv

• Developed a new Appalachian Studies minor (adopted as of 2010-2011 academic year)• Established the Appalachian Music & Dance Club to promote awareness of traditional arts• Coordinated campus events

Elkins, Wv

• Coordinated all volunteers for Augusta programs, including workshops and festivals• Designed The Pennywhistle newsletter• Instituted an annual giving campaign• Wrote a successful grant proposal to develop an Appalachian Studies minor

Spruce Knob, Wv

• Led multi-day outdoor education courses for youth• Emphasis on the environment, history, and Appalachian culture

Elkins, Wv

• Supervised ticket and concession sales• Oversaw decoration and cleanup of dance venue

Elkins, Wv

• Processed student registrations• Answered emails and telephone• Prepared informational materials• Designed newsletters and advertisements• Wrote press releases

Master Of Arts (M.A.), Appalachian Studies, 3.97, Summa Cum Laude

Activities and Societies: Appalachian Heritage Council• Extensive coursework in research methods • Conducted a qualitative study.

Bachelor Of Arts - Ba, Appalachian Studies, Magna Cum Laude, Honors Program

Activities and Societies: Alpha Phi Omega, Wilderness Co-Op, Concert Band, Concert Choir• Self-designed interdisciplinary program of study