Brittni Thomas Email & Phone Number

Assist with Sales-Marketing joint initiatives on improving sales efficiency such as coordinating the shipment of specialty gifts to potential clientsMaintains information database on CRMSCreates ad hoc KPI analysisMaintains and creates schedules for multiple calendarsTroubleshoots issues across multiple platformsWorks closely with C-Suite executives to.

• Created a food plan that increased UPH by 20% weekly
• Assisted peers in creating a sustainable peak play that drove down drive thru times in a highway store
• Helped develop and mentor baristas into successful shift supervisors
• Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer service
• Improved and drove a high level of excellent customer service through recognition, coaching, training, and increasing employee morale. Collaborated cross-functionally and worked as team to achieve targeted results.
• Created schedules, placed orders, maintained and tracked inventory, and oversaw 20+ employees.

Raleigh-Durham, North Carolina Area

• Creates high quality espresso, coffee, and tea drinks for customers
• Keeps a clean and calm atmosphere for customers to enjoy
• Handles Point of Sales position, as well as handles payment transactions

Raleigh-Durham, North Carolina Area

Raleigh-Durham, North Carolina Area

• Creates a friendly environment for customers checking out
• Maintains a clean workspace and bagging area
• Helps fellow cashiers bag and interact with customers
• Trains incoming team members and equip them with all the materials they need to succeed
• Creates ways to appreciate fellow team members

Blowing Rock, NC

• Manages retail space and sets up attractive displays of our products
• Effectively assists with baking tasks while paying special attention to detail and presentation
• Analyzes sales to provide more products requested by customers

Raleigh-Durham, North Carolina Area

• Created proposals for perspective clients
• Created attractive table displays for weddings and events
• Assisted the catering staff in high volume events
• Assisted in offsite visits to vendors

Raleigh-Durham, North Carolina Area

• Provided high quality service for private functions including weddings and business functions
• Created appealing, functional table displays for clients and their guests
• Tended to guests questions and concerns

Boone, NC

• AIESEC: The world’s largest nonprofit organization entirely run by students, to promote going abroad
• Envisioned and created events that marketed different experiences and internships abroad
• Created social media content that would appeal to the target audience
• Led an event based marketing team that utilized social media to spread knowledge of our brand

Raleigh-Durham, North Carolina Area

• Provided high quality service for private functions including weddings and business functions
• Insured that food service ran effectively, safely, and to the clients’ wishes

Hilton Head Island, South Carolina

• Provided quality customer service and coffee drinks for our guests
• Diligently worked as a banquet server for weddings, conferences, and business functions
• Assisted pool servers with filling orders and tending to customers’ needs

Bachelor'S Degree, Recreation And Tourism Managment

Bachelor’S Degree, Hospitality Administration/Management

Activities and Societies: Omega Phi Alpha Sorority Pledge Class Vice President

Bachelor'S Degree, Hospitality Administration/Management

Activities and Societies: Student Government Association Peer Mentor Hospitality and Tourism Club Treasurer