Brock Fleming, Mba, Pmp® Email & Phone Number

Cambridge, Massachusetts, Us

Cambridge, Massachusetts, Us

⭐️ Executed a multi-year launch of the HubSpot Accreditations program, creating six unique accreditations for nearly 300 partners. Collaborated with the Director of Academy and four departments: Academy, Legal, Integrated Customer Experience, and Marketing. Managed timelines, defined project scope, led weekly meetings and provided updates to senior leadership⭐️ Led a cross-functional team in the redesign of the HubSpot Solutions Directory homepage, achieving a 31% increase in site visits⭐️ Collaborated on a product initiative to develop a new interface facilitating partner management of client account access, impacting 2,300 distinct users across more than 900 partner entities⭐️ Managed a product initiative to digitize a time-consuming part of the sales process for reps,customers, and partners, reducing time per deal by 66%⭐️ Implemented project management best practices for a first-year project management team,collaborating with the Manager of Partner Strategy & Operations to develop five templates aimed atstandardizing our project management approach⭐️ Collaborated directly with the VP & SVP of Partner Strategy & Operations to successfully coordinatethe inaugural two-day Partner Strategy Offsite, liaising with 10+ departments and over 30 employees. Recognized as a top performer within the company for dedication and contributions

Mulberry, Florida, Us

⭐️ Managed a team of 8 project managers overseeing requirements documentation, planning, coordination, and execution of projects for 7 custom-built applications and over 50 custom reports, supporting project needs across 23+ departments⭐️ Supervised QA team in identifying software bugs across third-party point-of-sale software and custom-built applications and reports⭐️ Established new standards and procedures for the business requirement documentation process⭐️ Led successful migration project to a new mail provider, ensuring uninterrupted delivery of over400,000 monthly statements and collection letters⭐️ Orchestrated outsourcing project for back-office collection services, ensuring seamless alignmentand timely execution of all work streams with an external vendor

Mulberry, Florida, Us

⭐️ Managed project management team, providing coaching, skill development, and reviewing projecttimelines and business requirement documents⭐️ Led cross-functional team in agile development of custom-built CRM app, deployed to 370+ stores⭐️ Spearheaded system development life cycle improvement initiative, enhancing organization andefficiency⭐️ Directed creation of new hire training and onboarding documentation for project managers⭐️ Led automation project for custom bankruptcy and litigation application, reducing monthly manualdata entry by 60-80 hours⭐️ Implemented project management dashboards with Microsoft PowerBI to enhance departmentalproject tracking

Mulberry, Florida, Us

⭐️ Managed six-figure strategic initiative, collaborating with three third-party software vendors to deploydebt collection software, auto-dialer system, and online payment processor; ensured seamlessintegration with existing point of sale system⭐️ Executed digital payment project featuring interactive voice recognition system and recurringpayment website, generating over $25 million in first-year revenue⭐️ Led implementation of digital signature capture at point of sale, eliminating printing and mailingcosts, achieving annual savings exceeding $200,000⭐️ Successfully oversaw upgrade of document repository system, reducing document scanning time by50%

Mulberry, Florida, Us

⭐️ Identified and tracked defects in JIRA; created test plans and coordinated user acceptance testing⭐️ Presented weekly testing status updates to IT Leadership⭐️ Implemented Zephyr for JIRA for test case management tool; estimated yearly savings of 240 hours

Bachelor Of Science (Bs), Management Information Systems, General

Master Of Business Administration - Mba, Executive Leadership