Ken Fong Email & Phone Number

Remote

North Carolina, United States

Austin, Texas, United States

Austin, Texas Metropolitan Area

Austin, Texas, United States

Austin, Texas, United States

Acquired by Newchip

Boston, Massachusetts, United States

- Led cross-functional projects to consolidate supplier-facing workflows, establishing a single POC for suppliers and freeing up strategic bandwidth for internal teams (Supplier Acquisition & Onboarding, Global EU Team, Finance, Supplier Ops, Offshore)-Structured team inbound data as a process & automation SME with analysts and engineers to maximize utility, unlocking insights for self service tool product managers-Improved supplier relationships by addressing escalated issues, advocating for suppliers with internal teams, and addressing concerns with Wayfair partnership/team model, retaining high priority suppliers and securing buy-in for future growth

Greater Boston Area

-Expanded outbound capacity 60% through Jira Service Desk implementation and development of function-based team alignment, process automation, and ownership of user education across geographies-Prepared team to exceed weekly SLAs [2-day TAT, ~2500 inquiries] through internal process development, creation of resources, and ownership of team touch points and onboarding/ramp-Grew supplier portfolio revenue directly by interfacing with key supplier contacts to execute on e-commerce best practices at scale [8000+ accounts, $1.4 Billion 2019 sales]-Lead team output [60+ tickets/day] to resolve supplier-partner inquiries and support internal teams across all business functions (Merchandising, Operations, Finance, Strategy)

Austin, Texas, United States

-Deepened sales funnel via customer engagement strategies and promotional campaigns, exceeding B2C sales targets ($3,000 monthly direct sales, 240 units) with 50-60% customer retention/repeat sales-Built B2B partnerships to open new market locations (extending brand reach), pitch retailers (secure recurring wholesale) and seek sponsorships with major events (driving brand awareness)-Coordinated production volumes with anticipated multi-channel demand-Trained new market staff to operate established markets independently- set up, break down, cashout, and mechanical skills

Amherst, Massachusetts

Accelerated return to profitability for student-run worker cooperative [FY18 Rev: $170,000, $35,000 Profit] Functions: Financial planning, purchasing, marketing, payroll, hiring, training, Board of Student Businesses -Drove 20% revenue growth by executing on pricing/promotion strategies and contracting new suppliers-Reduced expenses [Payroll - 15%, Food Waste - 20%] by scoping investment in data-enabled POS- leveraging customer trends and inventory tracking to identify operational improvements-Represented Peoples Market interests as a representative to Administrative and Student Business forums in meetings and negotiations

Hadley, Ma

− Executed institutional client trades, handling hundreds of daily transactions with accuracy− Trained new associates in trade flow and related tools

Southborough, Massachusetts, United States

− Identified cost synergies to drive down operational costs across teams within IT and improved consumption feeds to facilitate automation of internal transactions− Collected and updated application data within Configuration Management Database− Coordinated with ITLP Interns to onboard, train and support first-year interns

Southborough, Massachusetts, United States

− Built operational reports to provide architects with end to end perspectives of data changes− Led efforts to enhance product features through utilization of user metrics and quality control − Provided team briefings on team progress and change management