Brodie Mccabe Email & Phone Number

- Handling Patch Management for over 1500 endpoints via Kaseya VSA- Managing multiple different backup systems for clients (Veeam, Acronis, RapidRecovery, Unitrends)- Configuring and management of monitoring for client environments in N-Central.- Assisting with Security remediation tasks such as Firewall patching, EPS alerts etc.- Going onsite to client.

Australia

Part of the service desk team, focusing on Workshop tasks:- Handling repairs of PC's/Notebooks for clients where possible.- Handling of warranty claims for clients- Deploying and configuring client-specific SOE images on new systems- Rebuilding systems to SOE standards when necessary- Communication of crucial information to clients when required.

Notting Hill

Working in sales department as well as online sales.Duties involved:- Serving customers in store- Taking phone calls from customers- Processing online orders- Assisting customer queries using Zendesk Live chat- Responding to emails from customers and clients.

Melbourne, Australia

- Communication with a variety of customers.- Working in a team environment, with leadership in training responsibilities, and co-ordination with other stores in the local area for stock and procedures.- Managing areas that I worked in regarding delegation of tasks and coordination of team members- Product knowledge, stock management, and delivery.

Bachelor'S Degree, Information And Communication Technology

Vce

Studied from year seven through to completion of VCE Year 12