Brody White Email & Phone Number

Manage multi-channel inbound client inquiries (Portal, Chat, Email and Phone) regarding product functionality or problems; troubleshoot with client to fully diagnose, then develop solutions and respond within Service Level Agreement timelinesEscalate client issues that are unable to be resolved as necessary, to ensure timely resolutionMaintain accurate and immediate documentation for all steps to reproduce and activities undertaken to resolve client issues, questions and concernsRoutinely update the client, following SLA (Service Level Agreement) guidelines, on active issues to gain additional information or to advise of statusFollow up with customers to ensure resolution, while providing an exceptional customer experienceCollaborating cross functionally with sales and product teams to improve customer experiencePreparing documents and reports as needed.

-Internal and external product training as product expert-Enterprise account management and main technical contact -Management and reporting of product health utilizing Atlassian’s product suite -Cross departmental project management in resolving and reporting internal as well as customer bugs-Technical bug research, troubleshooting and communication of work around when an immediate resolution was not possible-Assistance in closing sales deals utilizing product knowledge and extensive knowledge customer needs-Proficiency in Hubspot utilization as a CRM-Corporate Social Responsibility committee chair

Greater Chicago Area

-Managed sponsorship sales cycle from prospect to close of deals-Managed relationships with high net worth donors to exceed $1 million fundraising goals-Project managed all event logistics while originating new constituent focused events to increase engagement and potential funding-Created and adhered to annual budget, making adjustments and controlling expenditures-Created mass communications, newsletters, and solicitations as well as sent acknowledgements and tracked donations in Blackbaud CRM systems

Greater Chicago Area

-Assessing current fundraising campaign-Making suggestions and adjustments for development improvements-Assessing current staff responsibilities and performance -Assisting in day of event execution and planning-Mapping of future development plan-Other tasks as needed

Greater Chicago Area

-Planned and executed an annual cycling fundraising event including adhered to all safety guidelines, mapped routes up to 100 miles, staffed over 100 volunteers and handled all permitting and approvals. -Rebuilt an empty board of directors to twenty active members by mending diminished relationships and creating new ones while leading and planning monthly meetings and organizing all communications-Sitting on county wide health boards to collaboratively implement creative strategies for community wellness as well as being part of taking part in the building of a tracking system for community health

Eastern Iowa

-Developing a fundraising plan for the year to meet association goals-Closing sponsorship deals to both provide funds as well as provide sponsors with comparable opportunities-Planning and execution of signature fundraising cycling event-Volunteer recruitment and management of volunteers-Customer service for Eastern Iowa constituents involved in any and all association matters-Assisting in building teams and meet fundraising goals for volunteers

Chicago

-Assisting in volunteer coordination for the Diabetes Expo, a 10,000+ attendee event. -Coordination of Father of the Year Awards/Gala-Registration chair and coordinator -Solicitations and event assistant for Tour de Cure-Created newsletters and wrap up materials for events

Greater Chicago Area

General Studies, Non-Profit/Public/Organizational Management

Activities and Societies: Kappa Sigma, Orchesis Dance CompanyBeen able to study multiple facets of education as a general studies major..

Education record

Fast-paced, bootcamp-style learning center that guides participants through three full coding stacks in just 14-weeks. Learned Python.