Brook Williams Email & Phone Number

Wake Forest, Nc, Us

Fathom Realty | Wake Forest, NC July 2021 – July 2023RealtorProvides guidance and assistance to sellers and buyers in the marketing and purchasing of propertyDevelops a network of industry professionals, building relationships with appraisers, escrow companies, lenders, home inspectors, attorneys, and more, to best serve clients through referrals Produces comparative market analysis (CMA) reports and lead generation reports for sales assistanceCollaborates with clients to ensure a positive experience, satisfaction, and overall customer success

Attain 110% of calls objective per dayCreate and deliver qualified opportunities to Account Managers Prospected outbound leads through call and email cadencesOperated within customer relationship management platform HubSpot to oversee day-to-day workflow.Assist in mentoring new SDR’s on sales training development and techniquesLed my cohort in meeting and call attainment.

Develops virtual and in-person training presentations to ensure success for a portfolio of 27+ clients Onboards clients annually, facilitating orientation presentations and sharing strategic expectations Acts as a subject matter expert in the field of education and technology with extensive knowledge Designs and presents high-impact presentations and content using LMS and EdTech platforms Implemented task management processes to maintain a high level of organization for deadlinesDigitizes all materials, content, and assignments, while offering video tutorials and recorded lessonsIdentifies risks to customer’s success, and develops continuous improvement plans to counter risks Tracks KPIs and metrics for clients within the database while accurately documenting for complianceSubmits reports of client performance to senior leadership and other stakeholders every quarter Achieved 100% growth rates for learners on the English Language Arts EOG.

Coordinated all intervention services for 80 clients and a team of 7 intervention specialists to provide live and virtual accommodations for moderate learning needs, driving opportunities for overall success Managed the team, providing schedules, resources, trainings, and task management for all projects Supported clients, stakeholders, and team members with data-drive implementations and team goals Led professional development workshops to implement new EdTech tools and instructional practices Created customized training plans and goals for individual clients, ensuring accommodations were implemented, recommendations were considered, and clients were provided with proper tools Trained clients through small groups and one-on-one interventions with materials tailored to clients Contributed to a team focused on developing data-driven strategies to improve the organization Participated on an improvement team focused on strategic processes to implement and drive successEngaged stakeholders and clients through online tools, video conferences, newsletters, and eventsMaintained schedules for all conference meetings, supportive services, lessons, and project deadlinesEvaluated client files to determine strategic plans, course assignments, and accommodations needed Ensured organization’s compliance with all regional, state, and federal protocols, laws, and reportsPlanned and organized community outreach events for the organization to engage stakeholders Successfully transitioned the department’s training program to virtual and hybrid models, digitizing all curriculum and materials, troubleshooting technology, and integrating EdTech apps and platforms

Raleigh-Durham, North Carolina Area

Created and developed curriculum and training plans for a caseload of 20+ clients with diverse needs Developed and delivered customized presentations, lessons, and assignments tailored to each client Supported 4 instructors with adjusting materials and training clients on content to ensure success Created interactive activities and customized trainings for clients to complete through hands-on learning Communicated with all stakeholders and service providers involved with progress with clients’ successSubmitted reports to leadership, stakeholders, and instructors containing data analyses, performance evaluations, observations, and attendance used to ensure fulfillment of each client’s performance plan Conducted performance gap analyses to assess curriculum efficacy and prioritize performance issuesDocumented and analyzed data sets on the performance and progression of each client’s activity Created reports for client files, compliance requirements, project progression, and customer satisfaction Tracked client participation and success in a learning management system for accurate goal setting

Bunn, Nc

Delivered presentations on learning and development content to a portfolio of 90+ diverse clients Motivated clients to interact and remain engaged in daily tasks, assessments, and lessons Integrated technology into the course content to improve instructional efficacy and engagement levels Delivered training in individual and group settings, adjusting material based on the clients’ needsCreated detailed reports for senior leaders to review on course and participant performance Contributed to a team centered on identifying places for process improvements and mission alignment

Burgaw, North Carolina

Created and developed curriculum and training implementation plans for a portfolio of 30 clients Designed and implemented individual education plans for each client, holding monthly meetings to align service providers and stakeholders with client goals, alter when needed, and drive successful outcomes Developed customized content-specific materials to each client in small group and individual settings Documented and analyzed data sets on the performance and progression of each client’s activity Created reports for client files, compliance requirements, project progression, and deadlines Improved compliance and audit scores by 50% in one year through process improvement strategies Promoted from Instructional Assistant to full-time Instructor with case management tasks in 2 years

Master'S Degree, Secondary Education And Teaching

Bachelor Of Arts - Ba, Mass Communication/Media Studies