Brooke Grassby Email & Phone Number

Chicago, Illinois, United States

➢ Act as a public face and voice for the Chicago Magic Lounge while performing box office duties: assisting in ticket purchases, answering patron questions, greeting patrons.➢ Promote and assist in finalizing large party or buyout requests.➢ Collaborate with the Leadership team in building ticketed events and writing copy.➢ Work closely with COO to uphold CML standards: update the Training Binder, and provide mentoring for new PSAs.➢ Assist the Marketing Team with donation requests and responding to social media inquiries.➢ Collate all cash sales with a weekly report to give to CEO, including a weekly ticket sales report.➢ Act as Manager on Duty during performances as needed: lead nightly Team Meetings and provide support to all servers, bartenders, magicians, PSAs, and patrons.

Chicago, Illinois, United States

Chicago, Illinois, United States

Manage and train a group of six representatives that handle 242 Sterling Jewelers repair shops’ needs. Oversee designs of custom jewelry from computer-generated images to finishing in metal with diamonds/gemstones set through final delivery to the client. ➢ Provide mentoring and on the spot training to help each representative grow his or her existing skill sets and continually provide outstanding service. ➢ Act as the main interface between various departments to troubleshoot as necessary and keep the lines of communication open and positive both internally and externally. ➢ Lead team to be recognized for outstanding client support and have been tasked with extending service to 15 additional repair shops. ➢ Audit internal job performances and provide weekly updates on representatives’ progress, reporting directly to the COO. ➢ Upon return as manager, met and exceeded bonus quotas for the first time in 3 years.

Greater Chicago Area

➢ Act as a public face and voice for the Chicago Magic Lounge while performing box office duties: assisting in ticket purchases, answering patron questions, greeting patrons.➢ Promote and assist in finalizing large party or buyout requests.➢ Collaborate with the Leadership team in building ticketed events and writing copy.➢ Work closely with COO to uphold CML standards: update the Training Binder, and provide mentoring for new PSAs.➢ Assist the Marketing Team with donation requests and responding to social media inquiries.➢ Collate all cash sales with a weekly report to give to CEO, including a weekly ticket sales report.➢ Act as Manager on Duty during performances as needed: lead nightly Team Meetings and provide support to all servers, bartenders, magicians, PSAs, and patrons.

Greater Chicago Area

➢ Perform box office duties: purchasing of tickets, answering patron questions, greeting patrons.➢ Seating Host, Magic Host – track how many magicians perform for each patron during a show.

Chicago, Illinois

➢ Manage daily schedules for more than 100 Creative Directors, Art Directors, and Copy Writers.➢ Track each Creative’s workload to meet demands of client while also confirming the Creative is not over capacity.

Greater Chicago Area

➢ Manage and train a group of six representatives that handle 242 Sterling Jewelers repair shops’ needs. Oversee designs of custom jewelry from computer-generated images to finishing in metal with diamonds/gemstones set through final delivery to the customer.➢ Provide mentoring and on the spot training to help each representative grow his or her existing skill sets and continually provide outstanding customer service.➢ Act as the main interface between various departments to troubleshoot as necessary and keep the lines of communication open and positive both internally and externally.➢ Lead team to be recognized for outstanding customer support and have been tasked with extending service to 15 additional repair shops.➢ Audit internal job performances and provide weekly updates on representatives’ progress, reporting directly to COO.

Vermillion, Sd

➢ Stitcher for all six college productions with a team of ten➢ Costume Designer Assistant for Rent– assisted with fittings and special costume constructions

Rapid City, South Dakota Area

➢ Trained multiple assistants, Floor Director for Children’s Miracle Network Telethon (2009) ➢ Operated computer graphics, ran audio board, ran tape decks during live news production➢ Created computer graphics, edited bumper tapes prior to production

Custer, Sd

➢ Performed in Lend Me A Tenor, Farce, Lead; The 39 Steps, Farce, Lead; Joseph…Dreamcoat, Musical, Ensemble; All Shook Up, Musical Comedy, Ensemble

Rapid City, South Dakota Area

➢ Performed in summer productions (3 shows/day, 6 days/week), prop and set construction➢ Counselor for children’s theatre camp twice a summer (write and perform small shows with children, as well as teaching them basic rules of theatre)