Brooke Bailey Email & Phone Number

United States

Placer County, California, United States

Corresponded with clients, colleagues, and management in person and via email, phone, and professional platforms; utilized Salesforce, Last Pass, Relias, 8x8, Jotform, Flexnet (company resource platform), and Microsoft Office Suite (including Teams); verified and cross checked nurse licensing; performed reference checks; called leads and verify eligibility; developed candidate profiles including resume, references, skill assessment test(s), license verifications, profile highlights, and patient populations; assessed recruiter evaluations and sent to appropriate parties; monitored payroll and worked with payroll team to ensure clinicians receive timely payments; answered main phone line and directed callers to appropriate parties; and expedited mask shipments using FedEx to ensure masks were fitted by Compliance deadlines.Served as single point of contact for nurses with a maximum of 24 hour response time, educated nurses about FlexCare processes, and addressed any and all concerns. Handpicked jobs tailored to each clinician’s qualifications and targeted goals for traveling; collected all documents required for submission; and compiled and organized resumes highlighting clinical and personal strengths. Worked with account managers to update clinicians on facility feedback. Went over contracts line by line with each nurse before signing; ensured that all clinicians were TJC Compliant before their assignments; and set expectations with each traveler.

Folsom, California, United States

Provided exceptional customer service in person and by telephone; maintained proficient menu knowledge; operated cash register and processed customer payments; coordinated with bussers/expediters and kitchen staff; exercised decisiveness in a complex, fast-paced environment with shifting priorities; and maintained a safe, sanitary environment in accordance with food handling and alcohol safety regulations and procedures.

Keep vehicle well maintained and orderly; stay alert and adapt to the flow of traffic; abide by all transportation laws; maintain a safe driving record; and operate navigation system to locate pick up and drop off points. Load, transport, and deliver items to clients or businesses in a safe, timely manner; follow all sanitation guidelines; accept payments for delivered items; and review orders before and after delivery to ensure that they are complete and that the customer is satisfied. Use vendor application to record and report deliveries and to communicate discrepancies with service (i.e. closed restaurant, no order placed, etc.). Provide excellent customer service, answer questions, and handle complaints from clients. Adhere to assigned routes and allotted time frames; manage and coordinate delivery schedule; and log transport details.

Sacramento County, California, United States

Folsom, California, United States

Provided excellent customer service; prepared and served beverages; maintained strong menu knowledge and assisted customers in making selections based on their preferences; kept products up to date; and maintained cafe cleanliness.

Roseville, California, United States

Provided excellent customer service in person and by phone; efficiently utilized cash register software to create clear tickets; delivered food to tables; cleared empty dishes; stocked salsas, cups, utensils, and napkins; and maintained restaurant cleanliness.

Chico, California, United States

Led a weekly, hour-long workshop with ESL students; designed class content, lessons, and activities utilizing videos, prompts, and games; coordinated with ESL English Professor to ensure that lesson plans complemented teaching goals; and assessed individual student learning needs. Responded promptly to student inquiries in class and by email; created, implemented, and guided peer review workshops; monitored student progress and due dates; and engaged and encouraged critical thinking. Upheld and embodied the principles of the university and reviewed codes of conduct. Monitored and recorded attendance, completion of assignments, and student progress. Kept a weekly log of the sessions which described and analyzed “Problems of Practice” and “Workshop Wins”; met with ESL Coordinator and other ESL Workshop Leaders weekly to discuss learning practices. Simultaneously, served as an intern at the ESL Student Services Center and shadowed other ESL Workshop Leaders and wrote peer reviews.

Chico, California, United States

Folsom, California, United States

Coordinated and received inventory deliveries; collaborated with vendors to endorse products and facilitate promotional events; filed invoices and other documents; maintained restaurant filing system; performed inventory checks to ensure adequate supply; created and distributed staff schedule in a timely manner; designed and implemented opening, midday, and closing procedure checklists; wrote and developed procedural and study materials for new employees; kept staff informed of specials or modifications to menu or ingredients; participated in hiring and firing employees; maintained strong, continuous communication with owner in order to make management decisions and develop business strategies; led staff meetings and fostered team relations; engaged customers and addressed complaints efficiently and effectively; handled and maintained security of cash drawer and safe; counted and balanced cash at the end of each shift; and managed and delegated tasks, while simultaneously fulfilling waitress duties.

Folsom, California, United States

Provided exceptional customer service in person and by telephone; maintained proficient menu knowledge; operated the register and processed customer payments; coordinated work responsibilities with bussers and hosts; exercised decisiveness in a complex, fast-paced work environment with shifting priorities and took immediate action to resolve any problems identified; maintained security of customer and employee data; and maintained a safe and sanitary environment in accordance with food safety management, food handling, and alcohol service regulations, policies, and procedures.

Folsom, California, United States

Provided excellent customer service in person and by telephone; maintained knowledge of regular customer base and personalized orders; and delivered orders to plaza employees. Prepared and served beverages and food; organized inventory and supplies; and restocked and cleaned during service to prepare stations for the next shift. Labeled all food (including expiration dates) and kept products up to date; maintained a safe and sanitary work environment in accordance with food safety management, food handling, and alcohol service regulations, policies, and procedures. Operated point-of-service (POS); counted and balanced cash at the end of each shift; helped set up/break down music equipment and facilitate open mic nights; recorded and split tips; up-sold cafe merchandise; decorated for holidays; and stayed updated on company events.

Folsom, California, United States

Provided excellent customer service in person and by telephone; prepared and served food and beverages; tracked and recorded snack bar supplies; maintained communication with my supervisor; independently opened, ran, and closed the facility for assigned shift; maintained snack bar cleanliness; operated and organized gift shop; sold admission tickets; operated point-of-service (POS) software; and counted and balanced cash at the end of each shift.

Folsom, California, United States

Provided exceptional customer service in person and by telephone; greeted and seated customers; served chips, salsa, and nonalcoholic beverages; delivered food orders to tables; bussed tables; assessed rising demands; worked in unison with my team; took “to go” orders; delivered food to customers’ homes; cleaned restaurant interior; and stocked chips, salsa, and silverware (which were folded in linens).

Orangevale, California, United States

Took students' orders, served meals, and maintained a clean work environment.

Folsom, California, United States

Conducted professional personalized one-on-one tutoring sessions for multiple clients at various levels. Worked cooperatively and flexibly with clients to plan and schedule meetings. Analyzed and evaluated students’ past work to identify areas of difficulty. Addressed obstacles and developed systems to aid with students’ math and science objectives. Designed exercises and quizzes for student practice and development. Articulated and translated complex material clearly and effectively. Actively listened to clients for feedback and input to optimize instruction. Worked with students to develop short-term and long-term goals. Assisted students in achieving and demonstrating remarkable improvement.

Folsom, California, United States

Facilitated daily agenda, including meals, games, educational activities, and problem solving; ensured child safety; and created custom educational games and exercises for children.

Folsom, California, United States

Enforced rules and regulations of youth soccer league; ran up and down field, following events of the game; controlled clock and scoreboard; administered scheduled halftime break; solved disputes between players; provided game report to league; and addressed parent questions and concerns.