Brooke Engelhardt Email & Phone Number

San Francisco, California, United States

District & 909 - Washington, DC

• Oversaw 2 communities of 362 total units, 8 retailers, and 20 employees in different DC markets under JP Morgan Asset Management & Oxford Properties Group.
• Received subsequent Property of the Year awards for each managed community at the Bozzuto Management Awards.
• Created 2 simultaneous budgets and met NOI at both communities by 13% and 7% in 2023.
• Piloted multi-site hybrid roles of Leasing Experience Coordinator and Resident Accounts Manager.
• Garnered 66% and 63% resident retention while growing net rents on an average of 10% year-to-date.

District - Washington, DC

• Accomplished an average occupancy of 96.8% versus 94.8% budgeted.
• Processed invoices on delinquent accounts in a timely manner to reinstate property status.
• Grew ORA score at property from 80 to 93 by fostering resident relationships and requesting reviews.
• Completed common area redesign capital projects to the leasing office, lobby, rooftop, and fitness center.

909 - Washington, DC

• Achieved zero delinquency for 8 months, including retailers, through effective and consistent communication.
• Maintained average renewal retention of 69% in 2020 and 79% in 2019.
• Submitted daily, weekly, and monthly reports for ownership groups during the global pandemic.
• Assisted with the hiring process by hosting interviews and training newly hired employees on Bozzuto's core values, culture, and systems.

The Hepburn - Washington, DC

• Lead resident events and community business partnership programs from outreach to execution.
• Converted prospects into tours by qualifying leads and providing compelling details on the community.
• Hosted personal tours in a luxury community to generate leases while raising occupancy percentage to budget.
• Developed social media content and strategy to excite property loyalty.

Washington D.C. Metro Area

• Booked corporate conferences, receptions, and meetings for companies such as Amazon, Facebook & LinkedIn.
• Coordinated with clients to foster a successful event run of shows ranging from floorplans to vendor selections.
• Escorted client tours of the spaces while guiding them to determine their best fit for the event in question.
• Consistently provided fast-paced same-day client responses while managing hundreds of new prospects.

Washington D.C. Metro Area

College Park, Maryland

• Launched new social media platforms for the newspaper to reach student audiences.
• Outlined strategic plans for upcoming events and new tools to sell the least popular advertising spaces.
• Generated advertising materials on Photoshop including infographics and campus flyers.

College Park, MD

• Individually closed over $15,000 in sales over the course of one semester as a full-time student.
• Managed an account list of over 100 clients and sold print advertising space to both local businesses and national corporations.

Bachelor’S Degree, Communication And Media Studies

Activities and Societies: Robert H. Smith School of Business Minor - Innovation & Entrepreneurship

Communications

Semester abroad in Barcelona, Spain.

High School Diploma

Activities and Societies: Senior Class Treasurer Junior Varsity Girl's Lacrosse