Brooks Mcintyre Email & Phone Number

Grand Rapids, Michigan, United States

• Support customers via traditional break fix and managed support services• Assist with the maintenance of managed services platforms• Validate and deliver custom server, storage, network, services, cloud and software solutions to our customers• Work closely with vendor technical resources and sales support to solve technical/support issues• Manage customer account satisfaction from a technical perspective• Where needed, interface with customers at a technical level to improve and accelerate sales cycles• Actively listen and understand customer technical and business/organizational challenges• Translate the value of a technical feature or solution into a valuable business benefit • Achieve and maintain necessary certifications• Continue professional development and knowledge of IT products and solutions• Accurately account for time daily

Providing IT management services to enPower Technology Solutions' clients; including network administration, implementing projects and hardware installations, and helpdesk support.

Microsoft Certified Professional

Responsible for AD multi-tenant implementation and administration.Responsible for Microsoft Exchange multi-tenant design and administration.Implemented multiple backup technologies.SAN implementations and management.Clustered Hyper-V virtualization implementation and administration.SSAE 16 Type 1 compliant systems.SQL server and database administration.EMR software installation and management.SAP software administration.

Novell to Microsoft AD network migration.Exchange implementation and management.Windows desktop roll-outs.AutoDesk products customizations and management.Servers and switches implementations.System backup and disaster recovery.Help desk and end user training.

Implemented new Novell network to network growing engineering and manufacturing company. Mechanical design work on processing equipment.