Christopher Murray Email & Phone Number

Draper, Utah, United States

• Engineered a transformative C# application utilizing the Crystal Reports SDK, automating report conversions, and enhancing the transition from Decade DB schema to Accela DB, making the $7M ARR engagement possible.• Designed and published 250+ reports for nationwide government agencies, facilitating their seamless integration with our product.• Pioneered innovative report design strategies, incorporating features like deep links, thereby optimizing user navigation and data exploration.• Instrumental in securing a $7.2M contract with Clark Co, NV through strategic product demonstrations.• Cultivated a culture of excellence, mentoring offshore teams and spearheading training sessions for 40+ customers on Accela DB Schema, Scripting, and Report Writing.

Draper, Utah, United States

• Served as a pivotal liaison between project managers and clients, translating intricate requirements into actionable project blueprints.• Championed the creation of self-help documentation standards, amplifying internal support capabilities and promoting self-resolution.• Conceptualized and crafted reports tailored for both Oracle and SQL Server environments, catering to diverse agency needs.

Draper, Utah, United States

• Revolutionized customer engagement paradigms, instituting processes that amplified sales opportunities by 10%• Orchestrated end-to-end customer projects, from inception to successful completion.• Expanded the product portfolio, developing and overseeing deployable add-ons marked as Accela-approved customizations.

South Jordan, Utah, United States

• Collaborated with development teams, addressing and rectifying intricate software and environmental challenges.• Empowered Technical Support Engineers through mentorship, training, and providing escalation support.

South Jordan, Utah, United States

• Delivered exemplary support to IT administrators of renowned corporations, specializing introubleshooting server and database performance anomalies.• Expertly diagnosed server environments and optimized database performance, leveraging tools such as SQL Server Management Studio, Wireshark, Windows Event Viewer, Logs, PEX boot, and IIS Manager.

Orem, Ut

 Fixed and repaired 8 computers a day on average with a variety of problems Built a server with tech tools to improve employee efficiency Setup and Maintained routers, network switches, and VOIP phones Sold upgrades and new machines maintaining a $4,000 gross profit bi-weekly Repair a large variety of software and hardware issues unique to each customer

Columbus, Ohio Area

 Administered chemical treatments to client’s homes in the Columbus area Recognized for great customer service through google plus and yelp Collected quarterly payments from customers Addressed customer issues and maintained their relationship with the company

Greater Pittsburgh Area

 Process improvement idea was adopted increasing productivity by 15% Assistant Line Supervisor responsible for employees and line efficiency

Greater Pittsburgh Area

 Lead CPR Certified Lifeguard for all aquatic activities including field trips Worked with 30 camp counselors to plan, coordinate and execute outdoor enrichment activities for 500 children

Bachelor'S Degree, Computer Software Engineering

Activities and Societies: Frisbee, and Soccer

Education record

Activities and Societies: Frisbee, Track and Field, Soccer, and S.T.A.N.D.