Jim Brown Email & Phone Number

Charlotte Metro

Operations Manager- acts as the face of the company for the local branch and is the liaison between our Clients and internal employee’s. They manage the overall operations and are responsible for the effective and successful management of labor, productivity, quality control and safety measures as established and set for the Operations Department.

Charlotte, Nc

• Direct day to day oversight of 5 branches in NC/SC managed 6 frontline leaders and more than 60 frontline associates.• Organized and lead operational execution for critical KPI’s related to safety, customer service/satisfaction, order delivery, warehousing-facility standards, inventory control, revenue and base growth, operational efficiencies, financial plan adherence, staffing and workplace culture while promoting diversity and inclusion at all levels.• Championed frontline… Show more • Direct day to day oversight of 5 branches in NC/SC managed 6 frontline leaders and more than 60 frontline associates.• Organized and lead operational execution for critical KPI’s related to safety, customer service/satisfaction, order delivery, warehousing-facility standards, inventory control, revenue and base growth, operational efficiencies, financial plan adherence, staffing and workplace culture while promoting diversity and inclusion at all levels.• Championed frontline employee safety through oversight of safety policy adherence (including implementation and daily execution of COVID-19 standards) incident investigation, root cause analysis and standards improvement.• Responsible for facilities management including utilities, services management, coordination of 3rd party vendors, facility maintenance, repairs or upgrades.• Executed/Lead regular facility safety and operational standards compliance audits.• Managed DOT compliance including random drug testing, driver qualification files and hours of service documentation.• Responsible for coordinating-scheduling regular fleet maintenance, licensing and DOT compliance inspections.• Ensured adherence of all warehousing standards including safety, inventory control and standard work processes.• Facilitated retainment of qualified team members through development of direct and indirect reports with coaching and development of personal performance objectives, regular check-in’s and providing timely performance feedback.• Ensured frontline leaders addressed performance issues such as attendance, conduct, and performance in a fair and timely manner, holding accountability per standards.• March 2019- Lead operational execution for the acquisition and business assimilation of NC/SC branches including the transition of facilities, inventory, fleet, and associates, worked cross-functionally with internal and external stakeholders to ensure seamless business transition. Show less

Chicago, Il

➤ Supervised branch operations to improve customer satisfaction through the ownership of customer service, order delivery, and warehousing while prioritizing operational efficiencies, staffing, and team moral.➤ Successfully handled associate engagement, staffing, accountability, and expense management, which led to profitable status within 18 months.➤ Successfully boosted branch annual revenue by 4.2%, resulting in positive margin contribution for the first time in 5 years.➤… Show more ➤ Supervised branch operations to improve customer satisfaction through the ownership of customer service, order delivery, and warehousing while prioritizing operational efficiencies, staffing, and team moral.➤ Successfully handled associate engagement, staffing, accountability, and expense management, which led to profitable status within 18 months.➤ Successfully boosted branch annual revenue by 4.2%, resulting in positive margin contribution for the first time in 5 years.➤ Observed strict compliance to all relevant brand standards and processes related to customer service, order delivery, and warehousing.➤ Ensured frontline employee safety through the implementation of safety policy compliance, behaviors, and the identification and execution of safety improvement opportunities.➤ Fulfilled facilities management-related tasks including facility utilities and services management and coordination of facility maintenance requests or upgrades.➤ Collaborated with functional leaders on needs or escalations, responsible for the negotiation of service contracts with facility vendors.➤ Managed frontline leaders and facilitated professional and personal development of direct or indirect reports through coaching or development of performance objectives and personal growth.➤ Administered all direct report people management processes and accountability, including hiring or retaining qualified team members, while addressing attendance, conduct, and performance issues.➤ Worked closely with peers, regional, division, or national leaders to discuss best practices and leverage knowledge to help define future company strategies and processes. Show less

Atlanta, Ga

➤ Directed sales, operations, and profit and loss of 3 branches with combined annual case sales of more than $6M to reach financial and company objectives for profitability and growth.➤ Oversaw all branch operations which generated more than 6.2M cases and $135M in gross revenue.➤ Grew annual cases sales by 4.2% and unit NSP by $.07 per case as well as annual operating profit by $640K / +8%.➤ Obtained the Larry Young, DPSG CEO Challenge Winner for top sales performance for the third… Show more ➤ Directed sales, operations, and profit and loss of 3 branches with combined annual case sales of more than $6M to reach financial and company objectives for profitability and growth.➤ Oversaw all branch operations which generated more than 6.2M cases and $135M in gross revenue.➤ Grew annual cases sales by 4.2% and unit NSP by $.07 per case as well as annual operating profit by $640K / +8%.➤ Obtained the Larry Young, DPSG CEO Challenge Winner for top sales performance for the third quarter of 2016 branch excellence.➤ Gained 2nd place for annual Schlichte Cup award in 2015 for top performance in the Southeast Region graded on critical business KPIs. Show less

Jackson, Ms

➤ Strategic leader and motivator of 30+ direct reports, consisting of admin, account managers, district manager, merchandisers, delivery manager, and warehouse manager driving improved market penetration and maintaining timely product delivery as well as proper merchandising.➤ Formulated business plans as well as developed goals and objectives, while monitoring results and appropriate course as necessary to meet the desired results.➤ Successfully elevating annual case sales by 6% and… Show more ➤ Strategic leader and motivator of 30+ direct reports, consisting of admin, account managers, district manager, merchandisers, delivery manager, and warehouse manager driving improved market penetration and maintaining timely product delivery as well as proper merchandising.➤ Formulated business plans as well as developed goals and objectives, while monitoring results and appropriate course as necessary to meet the desired results.➤ Successfully elevating annual case sales by 6% and operating profit by $700K / 27% as well as increasing unit NSP by $.33 per case, contributing more than $400K incremental margin dollars and +8% growth and $13M in gross revenue.➤ Mentored branch leadership in the areas of distribution, warehouse, sales, marketing, profit growth, and market share.➤ Established and enforced trade execution standards for direct store delivery (DSD) including account delivery frequency, display diagrams, equipment sets, account service levels, and merchandising standards.➤ Ensured compliance with company standards for all company assets to maintain safe operations conditions➤ Presided over multiple tasks or projects within the set deadlines while cultivated cross-functional relationships and handling all aspects of branch operations. Show less

Columbus, Oh

➤ Fostered brand loyalty and value while attaining sales objectives for a district within an established expense budget.➤ Designated field sales team members in driving selling opportunities to reach annual sales objectives, while determining and analyzing new or emerging trends.➤ Coached field sales team members and a team of 7 direct reports consisting of account sales managers responsible for an estimated 1.5mm cases annually.➤ Held accountability in handling the negotiation of… Show more ➤ Fostered brand loyalty and value while attaining sales objectives for a district within an established expense budget.➤ Designated field sales team members in driving selling opportunities to reach annual sales objectives, while determining and analyzing new or emerging trends.➤ Coached field sales team members and a team of 7 direct reports consisting of account sales managers responsible for an estimated 1.5mm cases annually.➤ Held accountability in handling the negotiation of CMA agreements across all channels of customer base, including an 80-store statewide Chain Convenience group for multiple DPS branches.➤ Collaborated with DPS Regional Wal-Mart team by executing quarterly business reviews with market managers to boost sales, optimize in-store programming, and present penetration, resulting in producing profits of an estimated $5M.➤ Modified coverage responsibilities as needed to maintain successful fulfillment of goals and objectives for targeted program initiatives.➤ Created advanced action plans to guarantee the achievement of team and branch annual objectives.➤ Employed keen attention to detail in evaluating account sales records to check the accuracy of coverage information and that key contacts are listed.➤ Developed and maintained customer account contacts to increase product availability, shelf and cold vault space across all channels.➤ Established customer programs designed to improve consumer visibility of DPS products.➤ Identified key decision makers and contacts to coordinate the use of marketing programs, point of sale materials and sales promotion programs to drive sales and profit.➤ Managed and operated within the established operating and marketing budgets by reporting and tracking all activity. Show less

Columbus, Ohio