James Brown Email & Phone Number

Waterloo, Ontario, Canada

Do you need to grow your pipeline, revenue (new and existing) and improve your overall GTM strategy? Are you a startup needing to build your playbook? Do you need to make an impact on your pipeline? Are you in need of a Customer Success or Account Manager?JB Strategic Sales Services can help you no matter where you are in your sales and customer journey..

Kitchener, Ontario, Canada

• Promoted to oversee a larger, vertical specific portfolio (25 customers, $3M ARR)
• Led team in expansion discovery
• Exceeded expansion targets in Q1 ‘23
• 100% customer retention within my portfolio

Waterloo, Ontario, Canada

• Managed a portfolio across multiple use cases ($1.2M ARR)
• Led team in expansion/opportunity/discover process
• Exceeded retention/expansion targets each quarter
• 100% customer retention within my portfolio
• Conducted monthly cadence calls, quarterly business reviews and annual account overview sessions

Kitchener, Ontario, Canada

• Promoted to Customer Success
• Managed a portfolio across multiple use cases within hospitality, higher education, government and healthcare (8 customer, $850K ARR)
• 100% customer retention within my portfolio
• Conducted monthly cadence calls, quarterly business reviews and annual account overview sessions

Kitchener, Canada Area

• Led Business Development team in new opportunity creation
• Utilized ‘outside the box’ strategies to engage with prospects impacted by the pandemic (video, social, imessage)
• Led Business Development team in outbound closed won opportunities

Kitchener, Canada Area

• Started with a pipeline of $0 and set Set ACV records for an account executive in their first year at Chalk
• Lead the sales team in new revenue for the fiscal year
• Set ACV records for most outbound deals closed in a single quarter and overall single quarter new business revenues
• Development and expansion of a new territory growing it 300% in under 3 quarters
• Development and execution of industry conference presence strategy (including collateral and content development, contesting and driving booth traffic to generate leads)

• Doubled sponsorship revenues in the first 2 years and continued to retain and expand their spending year over year

Kitchener, Canada Area

• Responsible for New Business Development and Sales Enablement Operations Key Accomplishments Include:
• Relaunched Email Marketing product CONNECT into a self serve SaaS model to compete in the high volume ESP market
• Grew customer base 200% in the first 2 quarters
• Grew agency service custom development revenues by 100% in 2 quarters
• Led the development of the Customer Lifecycle Experience Strategy (from MQL to on-boarded new customer and on-going Customer Success strategy)
• Improved reporting processes for forecasting resulting in 100 hours saved per quarter

Kitchener, Canada Area

• Worked with sales, marketing and demand generation leaders to address blind spots and help them optimize their video strategy.
• From December 2014 to September 2015 I was a Sales Development Representative handling inbound inquiries and converting them into opportunities for the business.
• Promoted to Business Development Representative in October 2015 and work directly with assigned account executives to uncover opportunities within their territories.

Waterloo, Ontario

• Production of local and national commercials
• Talent direction
• Commercial log maintenance

Waterloo

• Provided music entertainment for all types of events across Canada
• Set up and tear down of trade show booths at various events

• Handled inbound service and billing inquiries for the residential phone, internet and long distance customers across Canada in French and English
• Consistently led the team in customer upsells month over month
• Built trusting relationships with new and existing customers

• Developed new advertising business for Brantford based Jewel 92 FM in the Kitchener-Waterloo radio market
• Prospected and built trusting relationships with local business owners
• Advised clients of effective use of marketing budget
• Prepared proposals and packages as well as collected payments
• Managed client expectations
• Set up and tear down of trade show booths and various client events