James Brown Email & Phone Number

Waterloo, Ontario, Canada

Do you need to grow your pipeline, revenue (new and existing) and improve your overall GTM strategy? Are you a startup needing to build your playbook? Do you need to make an impact on your pipeline? Are you in need of a Customer Success or Account Manager?JB Strategic Sales Services can help you no matter where you are in your sales and customer journey. With over 12 years in B2B technology, professional services and media sales and account management, JB Strategic Sales Services can help you achieve the future state you are searching for.

Kitchener, Ontario, Canada

• Promoted to oversee a larger, vertical specific portfolio (25 customers, $3M ARR)• Led team in expansion discovery• Exceeded expansion targets in Q1 ‘23• 100% customer retention within my portfolio

Waterloo, Ontario, Canada

• Managed a portfolio across multiple use cases ($1.2M ARR)• Led team in expansion/opportunity/discover process• Exceeded retention/expansion targets each quarter• 100% customer retention within my portfolio• Conducted monthly cadence calls, quarterly business reviews and annual account overview sessions

Kitchener, Ontario, Canada

• Promoted to Customer Success• Managed a portfolio across multiple use cases within hospitality, higher education, government and healthcare (8 customer, $850K ARR) • 100% customer retention within my portfolio• Conducted monthly cadence calls, quarterly business reviews and annual account overview sessions

Kitchener, Canada Area

• Led Business Development team in new opportunity creation • Utilized ‘outside the box’ strategies to engage with prospects impacted by the pandemic (video, social, imessage)• Led Business Development team in outbound closed won opportunities

Kitchener, Canada Area

• Started with a pipeline of $0 and set Set ACV records for an account executive in their first year at Chalk• Lead the sales team in new revenue for the fiscal year• Set ACV records for most outbound deals closed in a single quarter and overall single quarter new business revenues• Development and expansion of a new territory growing it 300% in under 3 quarters • Development and execution of industry conference presence strategy (including collateral and content development, contesting and driving booth traffic to generate leads)

• Doubled sponsorship revenues in the first 2 years and continued to retain and expand their spending year over year

Kitchener, Canada Area

• Responsible for New Business Development and Sales Enablement Operations Key Accomplishments Include:• Relaunched Email Marketing product CONNECT into a self serve SaaS model to compete in the high volume ESP market • Grew customer base 200% in the first 2 quarters• Grew agency service custom development revenues by 100% in 2 quarters• Led the development of the Customer Lifecycle Experience Strategy (from MQL to on-boarded new customer and on-going Customer Success strategy)• Improved reporting processes for forecasting resulting in 100 hours saved per quarter

Kitchener, Canada Area

• Worked with sales, marketing and demand generation leaders to address blind spots and help them optimize their video strategy.• From December 2014 to September 2015 I was a Sales Development Representative handling inbound inquiries and converting them into opportunities for the business.• Promoted to Business Development Representative in October 2015 and work directly with assigned account executives to uncover opportunities within their territories.

Waterloo, Ontario

• Production of local and national commercials• Talent direction• Commercial log maintenance

Waterloo

• Provided music entertainment for all types of events across Canada• Set up and tear down of trade show booths at various events

• Handled inbound service and billing inquiries for the residential phone, internet and long distance customers across Canada in French and English• Consistently led the team in customer upsells month over month• Built trusting relationships with new and existing customers

• Developed new advertising business for Brantford based Jewel 92 FM in the Kitchener-Waterloo radio market• Prospected and built trusting relationships with local business owners • Advised clients of effective use of marketing budget• Prepared proposals and packages as well as collected payments • Managed client expectations• Set up and tear down of trade show booths and various client events