Jim Brown Email & Phone Number

United States

Customer service focused team supporting Planet’s sales and service divisions: In/Out-of-state deliveries, Lot mgt, Facility mgt, and (yes) IT support

Johnston, Ri

Liaison for the real estate division into technology services ensuring IT resourcing & delivery meet project requirements and escalation point for any IT service offerings.• Technology lead on Johnston RI campus build out with a $24MM IT budget under a $286MM project. Delivered all facets of infrastructure from conduit and cable plant, voice and data networks, to end user technology including Cisco WebEx collaboration rooms, indoor/outdoor WiFi, and DAS.• Managed 275+ properties projects annually including branch or office builds, relocations, and decommissions.• Led enterprise-wide web proxy upgrade with zero business impact throughout transition under a $2.5MM budget.

Boston, Ma

Boston, Ma

• Served as virtual CIO for venture portfolio company, leading the business through IT service transition including RFI/RFP process, vendor selection, contracts, and implementation of 3rd party cloud services, such as hosted Exchange, voice services, collaboration, infrastructure, and operational services. Provided IT budget and cost analysis resulting in 5% annual savings while improving customer service experience. Developed IT policies, standards, and processes meeting risk and compliance requirements.• Provided IT consulting and operations oversight to identify, implement and optimize solutions for each organization, considering industry, position in life-cycle, cost of ownership, and risk management for DI. Regularly prepared and presented strategic and tactical plans for technology solutions addressing business needs to C-level executives, resulting in expert designs for both operational and bottom-line impact.• Architected and managed network, hosting, security, and application infrastructure deployments and operational support for financial, real estate, and HR verticals with timely delivery, zero unscheduled business interruption, including disaster recovery and 99.9% availability.

Boston, Ma

Managed data center hosting team of 10 supporting 300 devices and end-to-end service delivery for Internet web sites and application hosting with 99.99% availability under a $3M budget.• Provided project management services from customer inception through business and system requirements, architecture/engineering, procurement, implementation, and operations support with exceptional customer satisfaction.• Managed all networking and security services, systems, storage, backup and recovery, monitoring and alerting, facilities, asset and service level management.• Hired and developed technology professionals, leading teams through growth and transition of operations staff and hosting support services with realized savings of 20% back to the portfolio companies.

Boston, Ma

• Managed team of 7 engineers delivering networking and load balancing solutions in Fidelity’s data center environments for internal applications under a $1.25M capital expenditure and $4M annual maintenance budget.• Processed 1,300 work orders annually to a 98.8% compliance rating for quality and on-time completion and limiting to 0.5% change-induced outages.

Boston, Ma

Delivered a 5-year strategy for Fidelity’s intranet including recommendations on future technologies, platforms and recommendations for new service offerings and platform life-cycle management.

Boston, Ma

• Delivered new LAN architecture using Cisco’s 6000 platforms. Led engineering design and project teams to organize and present proposals, timelines, and $70M budget. Managed technical issues and vendor relations during the 3-year upgrade of over 200 of Fidelity’s U.S. networks, touching 1075 routers and switches.• Built and managed cross-organization teams to assess and perform in-house certifications on new technologies and enhancements to maintain life-cycle currency and improve functionality.• Managed peer group of 5 staff members on rollout of private frame-relay network that supported an in-house-developed market data and desktop application to 81 Fidelity Investor Centers. Provided single point of contact between customer and engineering, software development, implementation groups, and vendors.

Boston, Ma